FLEX Senior Implementation Specialist

Manages and provide technology deployment services for the Franchise Network Remediation Activation project. Influences various stakeholders across the enterprise to ensure that the needs of the organization are met in the functionality and deployment of initiatives. Models aspects of a project planning framework to ensure the functionality deployment and support needs are well documented communicated and met through highprofile initiatives. Accountable for services being created and delivered in accordance with service level agreements departments internal criteria and with high customer satisfaction. Facilitates the successful execution of all deployment activities for assigned with peers with the US/CAN technology team and broader global technology and operations organizations as vendor responsibilities when applicable. Occasional travel may be required.

CANDIDATE PROFILE

Required Experience & Education

Undergraduate degree or equivalent combination of education technical training or work/military experience

3 years experience managing technical and/or technical implementation/deployment projects that include software and hardware upgrades

3 years experience/proficiency with Microsoft Office Suite and applications (Word PowerPoint Excel Outlook SharePoint Skype Visio Teams)

Ability to travel occasionally

Availability to work outside of traditional business hours to facilitate project events as needed

Preferred Qualifications and Experience

• Working knowledge of hotel application suites.
• Working knowledge of Jira and Smartsheet.
• Strong business acumen and understanding of hotel operations and processes

Experience with agile concepts

• Experience in developing effective business relationships with peers stakeholders and other leaders
• Experience in managing a project team including problem identification/resolution negotiation and conflict management skills
• Working knowledge of Marriott Information Technology standards
• Experience in change control processes
• Experience in working with vendors for project deployments.
• Strong organizational written and verbal communication and presentation skills

Candidate Attributes:

Input to strategic planning and thought leadership

Excellent listening and documentation skills

Solid organizational and analytical skills for planning coordinating and monitoring implementations

Ability to identify and recommend approaches to address risks in a positive manner

Effective presentation and public speaking skills

Negotiate issues resolution with key stakeholders including senior leaders

Ability to consistently negotiate a winwin outcome

Ability to work independently with minimal supervision

CORE WORK ACTIVITIES

Leadership

Represents the stakeholders technical and operational interests in the development and design functionality deployment and support of initiatives

Aligns and partners with project teams and change management forums to contribute to the overall messaging. Functions as a key resource in managing change for US & Canada stakeholders

Communicates and leads change management efforts for stakeholders in support of technology initiatives

Serves as the liaison across disciplines as needed for successful project deployment and operations.

Participates in beta and pilot processes evaluating the product capabilities against functional requirements operational and technology standards

Reviews and improves implementation methods to reduce project costs and increase effectiveness without jeopardizing objectives

Collaborates with designated business brand and operations representatives to ensure systems are evaluated and operations are ready to receive new technology and upgrades.

Managing Execution/Building Relationships

Identifies deployment opportunities and partners with various teams to evaluate and implement solutions.

Manages the deployment plan and schedule for software bug fixes and hardware upgrades

Establishes a communication plan for various stakeholder groups and properties; sets meaningful expectations.

Assesses hotel infrastructure and hardware to inform deployment and support needs

Serves as an escalation pointofcontact for the Continent teams and is a liaison between business sponsor IT and hotel stakeholders and provides recommendations for remediation.

Sets priorities and communicates needs with US & Canada IT Leadership and Corp IT and forecasts deployment project needs and engages resources as appropriate.

Driving for Results

Participates in functional and technical requirement management processes to ensure stakeholder needs are met; aligns with stakeholders and project team to accomplish stated goals.

Consults with property and regional leadership on needs in support of their business processes and represents solutions to meet the business need.

Develops/refines execution framework for project delivery aligned with overall continent goals and objectives creates success metrics.

Functions as an influencer and negotiator to provide a technical and operational perspective to inform needs with a cost/benefits understanding.

Leads large project from inception to completion with a keen focus on managing budget timeline and scope

Business Functional Goals

Consolidates and prioritizes open issues action items and requirements

Identifies and prioritizes areas of focus including functionality operations deployment and support

Provides capital and operational budget guidance to hotels

Influences and leverages initiative funding to focus effort on continent valued deliverables

Provides status reports and communicates effectively across the organization broadly on design deployment and support needs

Establishes metrics and tracking process to identify and manage business and financial risks

Identifies and leverages best practices and repeatable deployment processes to share with stakeholders

Partners with business sponsors change management and communications teams

Identifies predeployment opportunities and collaborates with the appropriate teams to package and implement solutions

Performs other duties as assigned to meet business needs

The pay range for this position is $30.86 to $51.15 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.

The application deadline for this position is 15 days after the date of this posting May 12 2025.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.