Remote Customer Care with a Gadgets Technology
Remote Customer Care with a Gadgets Technology
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Job Description
Remote Customer Care with a Gadgets Technology (Dutch Language)
Work remotely from anywhere in Lisbon! Youve got to be located in Lisbon.
Salary is EUR 1350 per month gross with bonuses
Are you passionate about technology and delivering exceptional customer experiences Join us and represent one of the worlds most iconic tech companies! We are looking for Dutchspeaking Customer Care Representatives to support users with their questions and issues all from the comfort of your home in Lisbon.
Your Mission
As a Customer Care Representative you will be the first point of contact for customers. Youll be helping users with product questions troubleshooting technical issues guiding them through ecosystem and ensuring a seamless and delightful experience with every interaction.
What Youll Do
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Respond to customer inquiries via phone chat and email in Dutch.
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Provide accurate valid and complete information by using the right methods and tools.
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Identify and assess customers needs to achieve satisfaction.
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Troubleshoot issues with different devices (iPhones iPads MacBooks etc.) and services (iCloud iTunes).
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Escalate technical issues when needed and follow up to ensure resolution.
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Maintain a high level of customer satisfaction and professionalism.
What Were Looking For
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Fluent in Dutch (C1 or native level) and proficient in English (B2 or higher).
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Excellent communication and interpersonal skills.
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Techsavvy with a basic understanding of general consumer electronics.
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Problemsolving mindset and a customerfirst attitude.
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Ability to work remotely in Lisbon (you must be based in Portugal).
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Previous customer support experience is a plus but not required.
What We Offer
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Competitive salary package with performance bonuses.
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Fully remote work setup with equipment provided.
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Paid training to ensure youre ready.
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Health insurance and wellness support.
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Relocation package for candidates moving to Lisbon (if applicable).
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Career growth opportunities.
Why Join Us
We celebrate diversity and empower our team to thrive. Being part of a premium brand and a global support network. If you love solving problems and making people smile we want to hear from you.
Ready to make a difference Apply now and start your journey with us!
Employment Type
Full Time
