Commercial Technology Manager
Commercial Technology Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Ingram Content Group (ICG) is seeking a Commercial Technology Manager to join our team. This individual serves as the key liaison between the Commercial Sales team and IT ensuring seamless operation and continuous improvement of Ingrams electronic ordering systems including POS (Point-of-Sale) and CDF (Customer Direct Fulfillment) platforms. They manage technical vendor relationships and support both internal stakeholders and external partners. This person drives efficiency and ensures superior user experience across digital sales and data distribution channels through a combination of project management business analysis and issue resolution. In addition they provide first-line support for system issues and facilitate cross-functional communication.
Ingram Content Group (Ingram) connects people with content in all forms. Providing comprehensive services for publishers retailers libraries and educators Ingram makes these services seamless and accessible through technology innovation and creativity. With an expansive global network of offices and facilities Ingrams services include digital and physical book distribution print-on-demand and digital learning.
Required Qualifications:
- Bachelors degree or equivalent experience
- 6 years client management experience
- 4 years financial or operations analysis experience
Preferred Qualifications:
- Experience working with Point-of-Sale providers
- Experience liaising between IT and Business teams
Key Responsibilities:
- Serves as the primary liaison between Commercial Sales stakeholders and IT providing expertise on Ingrams electronic ordering interfaces.
- Oversee the technical relationship between Ingram and its Point of Sale (POS) providers.
- Conduct root cause analyses for issues impacting Commercial Sales electronic ordering and POS providers.
- Lead and manage projects aimed at improving Ingrams electronic ordering CDF and POS partner capabilities.
- Build and maintain strong working relationships across all levels of the organization by being responsive and accessible to business partner inquiries.
- Keep Commercial Sales stakeholders informed about known issues affecting outbound feeds and web services and provide regular status updates.
Hiring Salary Range: $72895k - $92168k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicants education experience knowledge skills and abilities geographic location as well as internal equity and alignment with market data.
Additional Information :
Perks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans HSA Vision Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match Life and AD&D Employee Assistance programs Group Legal & more
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Casual Dress Code
Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC Ingram Publisher Services LLC Lightning Source LLC Ingram Library Services LLC Tennessee Book Company LLC Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age work related mental or physical disability veteran status sexual orientation gender identity or genetic information.
- EOE-Race/Gender/Veterans/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
