English Customer Support Advisor
English Customer Support Advisor
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Job Description
Job Overview:
We are looking for a professional and empathetic English Customer Support Advisor to join our customer service team. The ideal candidate will be responsible for providing exceptional support to our Englishspeaking customers via email chat phone and/or social media. You will act as the first point of contact helping to resolve issues efficiently and ensuring customer satisfaction.
Key Responsibilities:
Respond to customer inquiries in English via phone email live chat or social media.
Provide accurate valid and complete information by using the right tools and processes.
Handle customer complaints and provide appropriate solutions within time limits.
Follow up to ensure resolution and customer satisfaction.
Maintain a positive empathetic and professional attitude toward customers at all times.
Document interactions feedback and issues in the CRM system.
Escalate complex or unresolved issues to the relevant department or team leader.
Keep uptodate with product knowledge company policies and procedures.
Requirements:
Fluency in English (both written and spoken) nativelevel or C1/C2 proficiency.
Proven customer support experience or experience in a clientfacing role.
Excellent communication and interpersonal skills.
Ability to multitask prioritize and manage time effectively.
Techsavvy with experience using customer support software
High school diploma or equivalent; further education or relevant certifications are a plus.
A calm and patient demeanor especially under pressure.
What We Offer:
Competitive salary and performancebased bonuses.
Opportunities for professional growth and development.
Friendly and inclusive work environment.
Flexible work hours You can choose between day shift or night shift.
Health benefits and paid time off.
Employment Type
Full Time
