Dutch Client Success
Dutch Client Success
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Job Description
Dutch Customer Service Specialist
Description
Customer Interaction: Handle incoming user requests via telephone email and chat. Log call details into case management systems and provide responses and resolutions to customers.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
Customer Service: Deliver highcaliber customer service for their requests including delivery warranties and refunds.
Sales Support: Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Order Management: Log and follow up on orders or requests capturing all required data elements in CRM as mandated by clients policies and products.
Requirements
- Experience in Customer Service preferred but not mandatory
- Ability to resolve customer concerns and create a seamless customer experience.
- Soft Skills advanced Active Listening and Engagement
- Confident adaptable and Empathetic
- Pleasant and positive attitude
- Curious and solutionoriented
- A B2 minimum in English
- All document to work in Greece as no sponsorship would be provided for this position
Benefits
- Flights tickets Accomodation in Lisbon
- 3000 EUR sign on bonus competitive salary
- Competitive salary
- Multicultural environment
- Evolution and relocation possible
- Relocation package : 2 weeks hotel accommodation Flight ticket; airport pickup & real estate agency fee
To apply or know more about the position please contact me at
Benefits
- Flights tickets Accomodation in Lisbon
- 3000 EUR sign on bonus competitive salary
- Competitive salary
- Multicultural environment
- Evolution and relocation possible
- Relocation package : 2 weeks hotel accommodation Flight ticket; airport pickup & real estate agency fee
Employment Type
Full Time
