Client Manager
Client Manager
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Job Description
Reporting to the Client Implementation Team lead the Client Manager will be responsible for providing an efficient streamlined and transparent onboarding experience to the Clients of Crown Agents Bank. This includes the facilitation tracking and reporting of all aspects involved in the onboarding process including KYC regulatory product and operational setup. This will include the facilitation of platforms and systems for the client to execute their first trades and ensure all elements are set up in the Back Office for the swift delivery of trades and payments where necessary.
This role will be responsible for collecting different Data points from the various stakeholders both internally and externally in order to deliver quality MI and for case tracking purposes.
A key feature of this role will be to facilitate strong client lifecycle management both internally through the administration of key client focused forums and externally through client management activities as part of the onboarding of new clients.
Role Responsibilities:
Onboarding Journey Management
- Track client progress throughout the onboarding lifecycle ensuring timely updates for key stakeholders.
- Manage the endtoend onboarding journey including the coordination of KYC activities and maintaining a high level of client service.
- Responsible for coordinating the platform set ups required including all FX and Payment platforms as well as SWIFT integration accounts wallets and tariffs.
- Responsible for gathering managing and sharing the necessary information to establish the trading relationship.
Data Management & Reporting
- Gather and maintain accurate data for MI reporting and documentation for internal business partners.
- Responsible for providing regular performance updates on your book of work and attending meetings with the Business and other partners as required
Risk & Control
- Identify escalate and contribute to the resolution of potential control issues related to onboarding and KYC processes.
Technical Ability
- Knowledge of Foreign Exchange and Payments particularly processes within Operations in order to facilitate the clients with the products.
- Knowledge of the platforms and channels required to facilitate client demands.
Qualifications :
- Bachelors Degree or equivalent experience within banking
Experience:
- Client facing & onboarding role
- CDD experience advantageous
- FX and Payments experience advantageous
Additional Information :
- Hybrid working
- Contributory personal pension plan: Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
- Life Assurance 4 times annual salary
- Group Income Protection
- Private Medical Insurance this may include cover for partner and or children at company cost. Cover includes Optical Dental and Audiology
- Discretionary Bonus
- Competitive Annual Leave
- 2 Volunteering Days
- Benefit Hub
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
