Junior Customer Support Representative
Junior Customer Support Representative
Posted on :
15-05-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities
- Handle customer inquiries via phone email and chat providing professional accurate and timely responses.
- Assist customers with productrelated questions issues and troubleshooting.
- Provide technical support when necessary and escalate complex inquiries to the appropriate departments.
- Maintain customer records and document interactions in the CRM system.
- Strive to meet and exceed customer satisfaction and performance targets.
- Contribute to continuous improvement in customer service processes and workflows.
Qualifications & Skills
- Language Skills: Native or fluent in Italian; proficiency in English (B2 or higher).
- Strong communication skills and a positive customerfirst attitude.
- Ability to handle customer inquiries with patience empathy and professionalism.
- No prior experience required comprehensive training will be provided.
- Basic computer skills and ability to work with customer service tools and software.
- A team player with a proactive approach to learning and problemsolving.
Why Join Us
- Begin your career in customer support with a comprehensive training program.
- Enjoy working in a vibrant multicultural environment in Athens.
- Competitive salary and benefits package.
- Opportunities for career growth and development within the company.
- Be part of a supportive friendly and professional team.
Employment Type
Full Time
Key Skills
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