drjobs Customer Service Representative

Customer Service Representative

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Porto - Portugal

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

The Role

We are looking for a motivated and experienced Customer Success Representative. You will work with the engineering and sales teams to ensure the ongoing delivery and experience of our products. You will be responsible for collecting customer feedback and communicating this to relevant stakeholders to ensure the satisfaction and security of our customers.

What will your day-to-day be like

  • Develop trusted relationships with customer stakeholders to drive product adoption and engagement.
  • Proactively expanding relationships and identifying growth opportunities.
  • Closely manage and nurture accounts to identify and eliminate the risk of attrition.
  • Lead the quarterly reporting process to provide business value measuring usage and adoption.
  • Closely manage accounts to identify and eliminate attrition risks.
  • Drive continuous improvement of our ways of working including leading the implementation of new processes and practices to maximize the impact of teams and the value we deliver to customers.
  • Partner with internal stakeholders to align account activities with customer business cases and strategies.
  • Capture and convey customer feedback for ongoing improvement of Jscrambler products and services.
  • Manage day-to-day functions of the customer service customer success and Project Management  teams.
  • Assist the Sales team with technical aspects including demos Proof-of-Concept setups and meeting participation.
  • Implementing customer support processes to enhance customer satisfaction.
  • Identify upsell strategies  in customers

Qualifications :

Experience and Qualifications:

  • A Bachelors Degree in Management or Engineering or relevant experience.
  • 4 experience in combined Customer Success and project delivery/management roles Or 4 experience in combined Customer Success and project delivery demonstrating a proven track record in maintaining client relationships and successful project management. 
  • Knowledge of ITIL or similar support processes.
  • Experience with B2B and international client management.
  • Fluency in English required Spanish preferred as well other languages are a plus.

We believe youll succeed in this role if you have:

  • Customer Success mindset and empathy while solving problems.
  • Proactivity and the ability to think out of the box.
  • Strong verbal written and interpersonal communication skills.
  • Affinity with Security/Application Security is valued.


Additional Information :

Our Commitment to You

  • Immerse yourself in a dynamic space that challenges you to grow both personally and professionally.
  • Enjoy flexible work policies designed to help you seamlessly integrate your life with your career at Jscrambler.
  • Play a vital role in our mission to enhance web security becoming part of a startup thats redefining the landscape of cybersecurity.
  • Seize the chance to directly impact our business expansion and innovative solutions.
  • Benefit from ongoing training and development opportunities to help you reach your full potential.
  • Enjoy a range of adaptable benefits that cater to your unique lifestyle and needs.


Remote Work :

Yes


Employment Type :

Full-time

Employment Type

Remote

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.