Peoples Bank Customer Support Representative
Peoples Bank Customer Support Representative
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USD 20 - 23
1 Vacancy
Job Description
Customer Support Representative
Customer Contact Center
Bellingham WA
Monday Friday 7:45 am to 6:10 pm Saturday 8:45 am to 4:15 pm40 hours per week
A Day in Your Life at Peoples Bank:
As a Customer Support Representative you will provide new and existing customers with high quality service and specialize in assessing customer needs over the phone at our call center. Additionally you will provide ongoing service pertaining to the Banks remote delivery channels (telephone website email VRU and Mobile Banking) and provide our customers with a clear understanding of the technical aspects of different delivery channels.
Your Primary Responsibilities Would Include:
- Providing our customers with a high level of service.
- Answering inbound telephone calls for existing and future customers.
- Answering calls for the banks internal switchboard and routing calls appropriately.
- Asking probing questions of callers to determine their needs quickly and efficiently.
- Handling customer inquiries and account maintenance for personal and business accounts. Researching and customer followup may be necessary.
- Assessing customer needs and make product/service recommendations or appropriately refer to our banking partners.
What You Bring to the Team:
- You have a High School Diploma G.E.D. or equivalent.
- You are enthusiastic about providing a high level of customer service.
- You demonstrate commitment to providing consistent exceptional customer service which includes crossselling other bank products that would benefit our customers when appropriate.
- You have experience with Outlook Word and Excel preferred.
- You can perform multiple tasks simultaneously.
- You have strong interpersonal skills including professional etiquette and service mentality.
- You are skilled at business communication both verbal and written.
- You have a strong professional demeanor and high regard for confidentiality.
- You can travel to other Peoples Bank locations and offsite for meetings and/or training as required.
- You have the ability to model the Peoples Bank Mission Vision and Values.
This position description is not intended to cover or contain a comprehensive list of all functions duties or responsibilities that are required in this position. Functions duties or responsibilities are subject to change at any time with or without notice.
*For a comprehensive job description please contact HR department at
The Banks Commitment to You:
We ensure that YOU are provided with dedicated tailored support from our existing team. We admire your passion for growth and selffulfillment so we offer engaging professional development and career advancement opportunities. In addition you will be working with a widely supportive HR team with a wealth of knowledge across a variety of areas.
For over 100 years Peoples Banks philosophy of People First has created an unwavering commitment to our employees customer and local communities. Our purpose is to serve our communities with honesty integrity respect and commitment and our promise A Higher Level of Service always starts and ends with people. We strive to be the Best Community Bank in the Pacific Northwest and that endeavor includes being the Best Employer in the Pacific Northwest.
Our Employees Enjoy Generous Benefits:
- We share our success with you through Profit Sharing Incentives and other Bonus Structures based on your position.
- We enjoy a healthy work/life balance by offering 12 days of paid vacation 2 paid wellness days 2 days of paid community service time as well as paid sick leave that is accrued based on hours worked. Our employees will also enjoy 11 paid holidays throughout the calendar year.
- We understand that wellness needs can look different for everybody so we provide a full suite of Health benefits to employees and their families that includes Medical Dental and Vision Insurance Mental Health Resources and a $200 annual reimbursement for wellness related expenses.
- We invest in your financial security by providing an 8% 401(k) employer match and safety net of life and disability plans.
EEO Statement(s):
At Peoples Bank we know we are better together. We are dedicated to crafting an inclusive and equitable workplace that represents the diverse communities we serve. If youre excited about the job we encourage you to apply all experiences are welcome. Peoples Bank is proud to be an equal opportunity workplace and affirmative action employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
