Key Account Specialist | Frankfurt (Germany) | Permanent (Full-Time, 40 Hours)
Key Account Specialist | Frankfurt (Germany) | Permanent (Full-Time, 40 Hours)
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Job Description
The purpose of the position is to provide financial membership and risk management services to help accomplish the mission of the Church. The position enables the Distribution department to focus on their most important work by providing exceptional service to the customers for common issues.
All employees are expected to follow the teachings of Jesus Christ and Church leaders and live the principles of honesty integrity morality and Christlike service. The employee must maintain a spirit of religious compassion toward others an attitude of devotion to God and help bring souls to Christ.
Responsibilities
- Respond to questions concerns and complaints from customers and assist other team members as needed. This includes the possibility to become a Subject Matter Expert and have the opportunity to participate as a member of a specialized committee.
- Coordinate with other team members area departments vendors priesthood leaders and partners to ensure timely fulfillment of customer orders and resolution of any issues when applicable.
- Compile data and report on operational performance measures.
- Provide quality customer service via inbound and outbond emails tickets and calls from key customers regarding a variety of issues.
- Excellent communication and interpersonal skills are used with sound judgment.
- Be proactive in identifying solutions and improvement opportunities in our processes to provide a more efficient service.
Qualifications
- Two years postsecondary education in relevant business field and 23 years of experience in the logistics and or customer service industry. An equivalent combination of education and experience can be considered.
- Outstanding interpersonal skills and communication with customers with different levels of understanding and technical skills combined with a focus on resolution.
- Familiarity with continuous improvement is advantageous.
- Excellent communication skills both oral and written in English (any additional language spoken in the Europe area is preferred)
- Intermediate level with Microsoft Office Suite specially Outlook Excel Powerpoint and Word. Research and analytical skills are an advantage.
- Experience with warehouse management systems e.g. Microsoft Dynamics and task management systems is advantageous.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
