Caring For the Community You Love

Choose a career to make a difference in peoples lives every day choose FisherTitus!

Perks of working at FisherTitus:

• Hours of Work Part time Temporary
• Comprehensive Benefits Package Medical & Dental coverage 401K match paid time off tuition assistance and more!
• Shift Weekend & PRN differential

About FisherTitus:

FisherTitus proudly serves the greater Huron County areas 70000plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab imaging and physical rehabilitation.

Vision: Be the first choice for healthcare and employment within our community

Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community

General Summary:

Employer: FisherTitus Medical Center Location: 272 Benedict Ave Norwalk OH 44857

Position: Desktop Support Intern

Salary: 16/hr

Availability: MonFri 1st Shift 2040hr/week

Preferred Interest: Computer/Network Support

Expectations:

Students will work in this internship to develop competencies and knowledge in the Computer/IT Support industry to enable them to better discern a career in this occupational area. Students will start by observing and learning and progress to executing tasks as directed by their supervisor. Students will be expected to meet the same criteria as fulltime employees regarding a drugfree workplace maintaining confidentiality and meeting the requirements of their particular position in the hours employed. Employers will be expected to provide a safe work environment according to the Occupational Safety and Health Administration (OSHA) and comply with Federal and Ohio Minor Employment Laws if the student is under 18.

Responsibilities:

Assist in setting up IT equipment for employee use performing or ensuring proper installation of PCs cables operating systems and associated software.

Assist in providing technical assistance to computer users answering questions or resolving computer problems for clients in person over the phone or digitally.

Assist in observing system functioning to verify correct operations and detect errors.

Work with others to complete work hit milestones or targets and resolve conflicts.

Record events and problems and their resolution in logs.

Followup and update customer status and information.

Walk the customer through problemsolving processes.

Assist in overseeing all technology operations (e.g. network security network devices etc.) and evaluate them according to established goals.

Enforce IT policies and systems to support the current and future company environment.

Work with the physical access control security system and create/edit/enable/disable cardholder fob with appropriate access per guidelines.

Assist in reviewing the business requirements of all departments to support their technology needs.

Assist in recommending the purchase of efficient and costeffective technological equipment and software.

Assist in inspecting network and user device equipment and software to ensure functionality and efficiency.

Assist in identifying the need for upgrades configurations or new systems.

Assist in Help Desk task resolution to support the user community based on a priority/triage system.

Assisted in developing any missing documentation on systems and network functionality.

Performs other duties as assigned.

Desired Skills:

Pursuing an education in IT Computer Science Cyber or a relevant field

PC support and basic networking knowledge

A certification or working toward receiving this certification

A serviceoriented learner with a technical mindset

Ability to communicate clearly and concisely both verbally and in writing

Working proficiency in Microsoft Word and Excel and experience communicating through email

Educational Goals:

Introduction to Microsoft Suite (e.g. Azure Intune Office365)

Experience using ITSM platform (e.g. FreshService)

Exposure to Technology and Computer career fields

Learn components of commonly used computer hardware and software

Diagnose customer problems and provide troubleshooting and issue resolution support

Become familiar with the use of computers infrastructure and peripheral devices

Gain knowledge of how to assemble configure install maintain and repair essential commonly used hardware and software

Develop active listening service orientation critical thinking judgment and decisionmaking skills

Required Experience:

Intern