Technical Support Coordinator
Technical Support Coordinator
Posted on :
15-05-2025
Employer Active
1 Vacancy
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Job Description
Description
Responsibilities
Qualifications
Monitors and tracks ATM SelfCheckout printer and other equipment and system functionality. Responds to system alerts notifying customers users and / or technicians as required. Researches and isolates causes of system / operational issues. Ensures timely and appropriate response to all noted issues communicating outages and restorations to relevant parties.
Responsibilities
- Provides Tier 1 and Tier 2 technical support.
- Troubleshoots and resolves: Enduser hardware operating system and software related problems.
- Follows technical support standards.
- Escalates complex problems to higher level Remote Monitoring personnel and/or technical team members.
- May help with installation configuration testing and modification of integrated hardware and software system components.
- Communicates problem resolution and root cause information to users.
- Participates in Remote Monitoring projects to address and resolve critical and complex systems issues.
Qualifications
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 12 years of relevant experience or equivalent combination of education and experience in Remote Monitoring.
- Good communication skills and basic technical english to read system notifications.
#LIAO2 #LIHybrid
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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