Service Delivery Provisioning Administrator II

GCIs Service Delivery Provisioning Administrator II work closely with Delivery Engineers to build and deliver a variety of services across the companys network. Provide support for the execution of Engineering designs to build and troubleshoot services on thewireless data/IP and core network environment MPLS carrier ethernet and data/IP network systems voice switch systems and TDM/SONET networks.

• Provide delivery support for the companys core IP MPLS carrier Ethernet Wireless Data/IP switch voice and TDM/SONET network systems in accordance with design criteria and quality goals.
• Execute designs and plans provided by Engineering detailing specific changes across the companys network.
• Work with various technical support engineering and internal business groups to develop and implement coordinated installation upgrading testing and troubleshooting of new network elements and administering of multiple vendor systems.
• Closely review planned and unplanned changes to network infrastructure.

• Work service orders for circuit turnup and change requests across IP/Ethernet Voice switch and TDM/SONET networks.

• Work closely with Project Managers to complete needed tasks on variety of company initiatives for network growth

• Provide support for the turnup various network elements to support network growth.

• Performed required SLA mandated testing for service delivery
  • Commitment to ongoing skill development to assist in network optimization.
  • Ability to work in a team environment on maintenance bridges with minimal supervision.
  • Ability to accurately communicate information virtually (i.e. Teams) over the phone and inperson in a clear and concise manner to a range of audiences.
  • Ability to accurately read write and respond to routine business correspondence such as emails chat messages policies procedures reports.
  • Ability to accurately articulate technical information and activities.
  • Ability to effectively document procedures and technical processes.
  • Dedicated to continually improving the groups ability to serve the customer.
  • Demonstrated excellent multitasking technical problemsolving and organizational skills.
  • Broadbased knowledge of and ability to maintain equipment typically found in Telecommunication Core networks.
  • Familiar with all test equipment common to a core central office.
  • Knowledge of telecommunication protocols availability redundancy reliability monitoring signaling and testing.
  • Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures.
  • Experience managing large network platforms.
  • Understanding of standard wide area concepts such as routing multicasting broadcasting duplex and half duplex reliability and testing high availability security and standards.
  • Ability to install configure and support the companys local area network (LAN) wide area network (WAN) and internet systems or a segment of a network system.
  • Knowledge of IP Telephony and Multiprotocol Label Switching technology.
  • Experience with Remedy Metasolv Stat seeker Cacti preferred.
  • Ability to configure and troubleshoot Nokia Cisco Brocade and Juniper IP/MPLS routers and switches ARRIS cable modem termination systems Sand vine policy traffic switches Incognito DHCP servers and Palo Alto Networks Firewalls.
  • Ability to use technical applications common in a telecommunications environment.
  • Demonstrated working experience in the use of Visio.

• ACCOUNTABILITY Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
• COLLABORATION Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION Conveys thoughts and expresses ideas appropriately and professionally.
• COMPLIANCE Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
• CUSTOMER FOCUS Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• RESULTS Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
• SAFETY & SECURITY Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Additional Job Requirements:

This is an intermediate level position within the discipline demonstrating broad knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties receiving general instruction on routine work and new assignments. Executes basic equipment installation modifications test and turn up under moderate supervision with latitude for independent judgment. Supports senior technicians.

Additional Competencies:

• Comprehensive understanding of telecommunications installation modifications and test procedures.
• Able to recognize and identify possible issues with network designs.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a yearforyear basis

• High School diploma or equivalent.
• Associate degree in networking or a relevant field. *
• Minimum of six (6) years of combined technical support experience working with network platforms testing routers and/or switches in a customer service LAN/WAN Networking Telecommunications Wireless Data/IP networks data communications telephony topology systems environment or related background. *

Preferred:

• Cisco CCNA Nokia NRSI Juniper JNCIA or equivalent.
• Cisco CCNP Nokia NRSII Juniper JNCIP SCTE DEP or equivalent
• Cisco CCIE Nokia SRA Juniper JNCIE SCTE IPEP or equivalent.
• Telecommunications experience.
• Other relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after hours contact numbers to include your home and cell phone numbers if you have those services.

Culture Engagement and Connection:At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer.

EEO:GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law.

DISCLAIMER:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.