Total Rewards Coordinator

Location: This position is located at our Dublin OH campus.

Who weare

Founded in 1999 and headquartered in Central Ohio were a privatelyowned independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone and were on a mission to make healthcare simpler and more effective for our millions of members. Our bighearted techsavvy team fights to ensure that our members get the care they need when they need it at the most affordable cost thats why we call ourselves Healthcare Warriors.

Were committed to building diverse and inclusive teams more than 2000 of us and counting so if youre excited about this position we encourage you to apply even if your experience doesnt match every requirement.

About the role

The Total Rewards Coordinator plays a critical role in ensuring seamless delivery of HR programs processes and activities that enhance both the effectiveness of the HR function and the overall employee experience. This role serves as the central point of coordination for Total Rewards initiatives facilitating smooth execution through program and project management process optimization and strategic use of AI and automation.

By coordinating employee recognition engagement and wellbeing programs maintaining uptodate Total Rewards communications and organizing key meetings and events the coordinator plays an important role in driving a positive and impactful employee experience. Additionally this role supports essential HR operations including purchasing invoicing reporting document control retention and departmental audits while also responding to select employee inquiries.

Success in this role requires strong organizational skills keep attention to detail and the ability to communicate effectively across all levels of the organization.

What youll do

Program Coordination Creating a Positive & Impactful Employee Experience

• Execute employee recognition engagement and wellbeing programs with attention to detail and alignment with company culture.
• Track program metrics and maintain accurate records to inform decisionmaking and program improvements.
• Coordinate philanthropic and volunteer programs to promote community involvement and employee connection to purpose.

Operational Support Strengthening Efficiency and Accuracy

• Manage HR purchasing invoicing and reporting activities ensuring timely and accurate execution to support operational continuity.
• Organize key HR meetings and events (e.g. Open Enrollment wellness fairs) with precise logistics scheduling and stakeholder coordination.

• Support SOC II URAC and 401(k) audit readiness through proactive data gathering documentation management and internal audits.

Compliance & Data Integrity Ensuring Organizational Readiness

• Reduced risk through strong documentation and accurate data management.
• Maintain document control and retention policies in alignment with compliance requirements and internal standards.
• Conduct regular audits of HRIS data for accuracy ensuring employee records are complete and up to date.
• Track and manage clinical licensure requirements across states preventing lapses and supporting regulatory compliance through proactive renewals and verifications.

Offboarding & Lifecycle Support Enhancing Employee Transitions

• Manage the employee exit process ensuring all system approvals communications and followups are completed accurately and on time.
• Address offboardingrelated inquiries to ensure clarity and a respectful employee departure experience.
• Project Management Driving HR Initiative Success
• Support Total Rewards projects by coordinating timelines deliverables and stakeholder communication.
• Maintain performance indicators and documentation to track project outcomes and support continuous improvement.

Communications & Inquiry Support Increasing Awareness & Accessibility

• Keep Total Rewards materials (e.g. benefit guides intranet content) accurate up to date and easily accessible.
• Respond to tierone HR inquiries via the case management system and shared inbox resolving common requests quickly (e.g. employment verifications pay info name changes password resets).
• Serve as a trusted point of contact for employees seeking information about Total Rewards offerings.
• Other duties as assigned

What youll bring

• Education: Bachelors degree or equivalent work experience
• 2 years of relevant experience
• Strong attention to detail
• Ability to create succinct highquality written communications
• Excellent verbal communication skills
• Ability to consistently meet daily weekly and monthly deadlines.
• Possess an enthusiastic energetic selfmotivated and detailoriented approach towards work and all work projects.
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook Word Excel PowerPoint) IM/video conferencing (Teams & Zoom) and telephones efficiently.
• A high degree of personal accountability and trustworthiness a commitment to working within Quantum Healths policies values and ethics and to protecting the sensitive data entrusted to us.

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