Genesys Service Engineer (m/f/d)
Genesys Service Engineer (m/f/d)
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Job Description
As a Genesys Service Engineer (m/f/d) you will be responsible for providing technical support and maintenance for our Genesys contact centre solutions. You will collaborate closely with clients to troubleshoot issues ensure smooth system operation and implement updates or upgrades as necessary. This role requires strong problemsolving skills customer focus and the ability to work in a fastpaced environment.
- Provide technical support for Genesys contact center platforms including installation configuration and troubleshooting
- Diagnose and resolve issues related to Genesys software integrations and underlying infrastructure
- Work closely with clients and internal teams to deliver highquality support ensuring systems operate efficiently and effectively
- Perform system upgrades patches and maintenance activities to ensure the latest functionalities and security measures are in place
- Monitor system performance and ensure uptime in line with agreed Service Level Agreements
- Document and maintain detailed records of customer interactions issues and resolutions in ticketing systems
- Collaborate with crossfunctional teams (e.g. network engineers application developers) to resolve complex technical issues
- 3 years of experience working with Genesys platforms preferably in a technical support or service engineering role
- Knowledge of Genesys contact center solutions (Genesys Cloud PureEngage or PureConnect).
Experience with VoIP technologies SIP protocols and PBX integrations - Understanding of related technologies such as SQL databases network infrastructure and cloud solutions
- Strong communication skills in Polish and English to interact with both technical and nontechnical stakeholders
- Ability to work independently and within a team maintaining a customercentric approach
- Knowledge of Linux and Windows operating systems
- Familiarity with ITIL processes and ticket management tools is a plus
- Competitive base salary with an attractive commission structure
- Opportunity to work in a dynamic and fastgrowing industry
- Flexible working arrangements
- Professional development and continuous learning opportunities
- Access to cuttingedge technology and solutions
- Supportive and inclusive company culture with a strong focus on collaboration and innovation
Big enough to deliver small enough to care.
Work is no longer a place you go to! Nowadays it is important to be able to work from anywhere whether thats at home in the office or from a caf. Your role at Damovo will help to make this possible for our customers.
We rely on the best communications technologies from market leading partners including Cisco Mitel Microsoft Avaya and Unify.
Damovo thats almost 700 employees from different backgrounds is as diverse as the solutions we offer. During our decades of experience we have maintained a culture of openness and openmindedness towards innovation and most importantly people. This environment gives our employees both the freedom and the opportunity to realize their own ideas.
Sounds good Applying is easy. We look forward to hearing from you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
