Family Support Worker

Are you a changemaker Come on INN!

Who Are We
Were an amazing team doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us compassion accountability respect inclusivity courage and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; its a journey were dedicated to actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization we create a safe and supportive environment promoting healing and resilience.

We are a multidisciplinary team united by a shared vision mission and values. Collaboration is at the heart of our work and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work please review the position below to see if theres a fit with your skills and experience.

What Are We Looking For

• Position Title Family Support Worker
• Job Type Full Time
• Department Programs & Services
• Reports toManager Shelter

Available Shift Times

• Thursday to Saturday 8:00 am 6:00 pm (30 hours per week)

Position Overview
We are seeking a passionate and dedicated Family Support Worker to join our team at Inn from the Cold. The Shelter Family Support Worker (FSW) offer direct support to families experiencing or at risk of homelessness ensuring smooth daily operations offer a safe welcoming and wellmanaged shelter environment. FSWs assist families in navigating shelter life including orientation expectations and available services including essential needs such as food clothing hygiene products and other supplies. FSWs collaborate with Family Case Managers and the Integrated Support Services Team to support families in achieving housing stability through a housingfocused case management process.

What Youll Do

• Answer telephone calls from individuals inquiring about shelter space using housingfocused and diversion practices; track service inquiries.
• Develop rapport and model dignified respectful and professional behaviour with families.
• Engage with families in a TraumaInformed and culturally sensitive manner.
• Ensure families follow the shelter schedule including wakeup routines mealtimes and quiet hours to provide daytoday structure.
• Promote the rights of family members empowering them to advocate for themselves.
• Work collaboratively with the Triage & Housing Solutions (THS) Workers to ensure family requests for assistance are responded to promptly and solutions identified that are appropriate for the family.
• Work supportively with Family Case Managers in implementing the jointlydefined housingfocused goals and case plan.
• Work in tandem with the Integrated Support Services Team to connect families with internal services and communitybased programs.
• Maintain accurate timely and confidential documentation of client interactions case notes safety concerns and records of support and service referrals using HOMES Program Drive folders and Microsoft Teams.
• Ensure compliance with all organizational policies and shelter protocols safety regulations and ethical guidelines while supporting families.
• Work collaboratively with the Front Desk & Building Liaison team.
• Welcome clients and visitors to Neoma and provide shelter clients with access to the facility and appropriate floors.
• Maintain strong and positive interpersonal working relationships with coworkers shelter supervisors and organizational leadership.

This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. Family Support Workers may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• Postsecondary education in social work human services family support case management is preferred. A combination of relevant experience and education will also be considered.
• Experience working with families experiencing homelessness or housing insecurity.
• Experience in a housingfocused shelter environment housing support crisis support case management and previous work with families is preferred.
• Knowledge of traumainformed and clientcentered care crisis intervention and conflict resolution skills.
• Must be available to work the assigned shelter shift consistently.
• Current First Aid / CPR certification
• Suicide Intervention /ASIST certificate is an asset
• Ability to adapt to fastpaced unpredictable environments while maintaining professional boundaries confidentiality and ethical conduct is crucial.
• Proficient documentation recordkeeping and reporting skills using a client information management system.
• Computer literacy skills are required including the ability to use MS Office 365 and Teams.
• Excellent communication problemsolving and teamwork skills.

What We Offer

• We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff including:
• Competitive salary where all employees are paid a living wage at minimum
• Focus on health and wellbeing including access to employer paid extended health benefits dental benefits annual health spending account and employer matched RRSP contributions
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
• Work life balance including paid vacation starting at three weeks wellness days and 12 paid statutory holidays
• Supportive and flexible work environment with ongoing training and development opportunities
• Potlucks celebrations employee engagement initiatives and plenty of fun
• Strong commitment to advancing reconciliation aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity creating a rich and inclusive workplace.

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers fostering equity and creating a truly inclusive and antiracist space. At Inn from the Cold youre not just an employee but a crucial part of a community making a difference in the lives of those who need it most.

Diversity Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team we encourage you to apply even if you dont meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race colour religious beliefs gender gender identity or expression family status marital status sexual orientation place of origin source of income mental and physical disability age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above please submit your resume and cover letter by clicking Apply Now.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until a successful candidate is found.
Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation please contact us at before your interview.

Required Experience:

Manager