Ticket Representative
Ticket Representative
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Job Description
Join ourcommunityand experienceEmerson College!
Ticket representatives can generally expect to work a minimum of 6 hours per week and on rare occasion a maximum of 20 hours per week. Hours are dependent on event schedule and individual availability. There is some flexibility as we try our best to accommodate individual scheduling needs.Emerson Colleges Office of the Arts is seeking personable and responsible Box Office Ticket Representatives for parttime employment in downtown Bostons Theatre District. We are looking for applicants who are welcoming proactive accountable and comfortable interfacing with the public and within a team both in a fastpaced environment and in quieter office settings. This is an entrylevel box office position with opportunity for growth into other higher level parttime box positions. Come learn the inner workings of a nonprofit professional arts organization that presents international theatre in Boston and supports student and community productions.
Application Materials: In lieu of a resume please complete the following Google Form and submit a PDF copy of your answers to the questions. This form must be completed in addition to your application: $15.00/hour with opportunities for advancement after 3 months.
Venues: Paramount Center Cutler Majestic Theatre Tufte Performance and Production Center (note that we do not service Emersons Colonial Theatre)
DUTIES
Sell tickets and season packages and take donations over the phone and inperson using AudienceView ticketing software
Distribute tickets before performances
Participate in the box offices internal equity diversity and inclusion learning and projects to contribute to a more antiracist workplace and theater experience
Execute administrative box office tasks such as ticket mailings and online database cleanup
Answer patron questions and concerns over the phone via email and in person
Stay informed of our programming and policies and be comfortable talking about them with patrons and colleague
Be responsible for handling sensitive financial information multiple payment forms (credit cards cash checks) and confidential patron data
OTHER RESPONSIBILITIES
Assist fulltime staff with longterm projects to continuously improve our box office work culture and our patron experience
Perform other related duties as assigned.
QUALIFICATIONS
Interpersonal:
Willingness to learn and ability to manage multiple ongoing tasks
Problemsolving and collaboration skills
Technical:
Nearly all aspects of this position require the use of a computer: basic computer skills including email communication browser and folder navigation window management and typing are essential and required.
Basic phone skills including answering/transferring calls listening to voicemails and making outbound calls as needed.
Preferred Qualifications:
Interest in theater film live music or other artforms
Customer service experience
Cash and credit card handling experience
Previous box office theater or ticketing software experience
Willing to engage in teamwide discussions around equity justice and inclusion in the arts
Knowledge of Google Workspace Microsoft Office and Zoom
WORK ENVIRONMENT
Typical office conditions
Desks and chairs are higher than average due to positioning at Box Office windows
Nearly all work executed on a computer using both keyboard and mouse entry and involves speaking with customers in person and over the phone
The box office especially at the Majestic Theatre can be a crowded space during event shifts and we can accommodate scheduling at more spacious venues as needed
In addition to a competitive salary Emerson College is committed to the health and wellbeing of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20 hours per week.
Benefits include outstanding health plans with limited outofpocket expenses dental plans generous timeoff programs and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.
Please refer to our benefits website for a full list of benefits and eligibility requirements.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
