Customer Services Representative
Customer Services Representative
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Job Description
Overview
Element has an exciting opportunity for an Customer Services Representative to join our sales team on a 69 month secondment. The sales team deal with pricing and issuing quotations to our extensive client base with requests being received from all over the world. Full training will be given. We are looking for someone to come and join our team and support in dealing with our daily tasks. This is a great opportunity to learn about the client facing roles in Deeside and see why we do what we do.
Element Deeside is the largest analytical chemistry laboratory within the Element Group and the market leading UK laboratory undertaking the testing of soils waters wastes oils NAPLs ambient air soil vapours and gases from all over the world. The laboratory undertakes high volume routine analysis as well as offering bespoke method development technical support and hydrocarbon forensic interpretations to enhance the support we can deliver. The laboratory has an international reputation for service excellence and supports clients that require a higher level of technical expertise reliability in data quality and seamless project management from sample collection to timely delivery of data.
Responsibilities
- Issuing quotations and reviewing job files to ensure the correct prices are applied prior to invoicing
- Responding to incoming enquiries & liaising with existing customers using phone email web conferencing etc.
- Developing and following up on quotations in a timely manner providing clarification and modifications when required.
- Actively utilising the Customer Relationship Management (Dynamics 365) system to record enquiries and activities and manage opportunities
- Reviewing and processing proforma invoices prior to issue
- Other ad hoc duties as required
Skills / Qualifications
- Ability to work flexibly in a busy environment with an established team and processes.
- Working knowledge of Microsoft Office
- A team player with a positive attitude
- Ability to work independently with a proactive approach
- Attention to detail
- Science background preferable but not compulsory
Benefits of working at Element
- 33 days annual holiday consisting of 25 days annual holiday and 8 days public
- X4 Life Assurance
- Legal & General Pension scheme with total contributions up to 12%
- Enhanced Company Sick Pay
- Free Onsite Refreshments
- Recommend a Friend Bonus
- Perks At Work Discount Scheme
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Company Overview
Element is one of the fastest growing testing inspection and certification businesses in the world. Globally we have more than 9000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to Make tomorrow safer than today.
When failure in use is not an option we help customers make certain that their products materials processes and services are safe compliant and fit for purpose. From early R&D through complex regulatory approvals and into production our global laboratory network of scientists engineers and technologists support customers to achieve assurance over product quality sustainable outcomes and market access.
While we are proud of our global reach working at Element feels like being part of a smaller company. We empower you to take charge of your career and reward excellence and integrity with growth and development.
Industries across the world depend on our care attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)
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Required Experience:
Unclear Seniority
Employment Type
Unclear
