Ambassador Agent
Ambassador Agent
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Job Description
Join a modern culture that values uniqueness innovation and collaboration! We are transforming the meaning of hospitality and seeking enthusiastic friendly colleagues who excel at building authentic relationships creating memorable experiences and promoting positivity.
A brandnew luxury boutique hotel with 68 rooms is set to open in the second half of 2023 located in the heart of Aspen Colorado. The hotel boasts a prime location at the corner of Garmisch and Main Street and offers guests a high touch yet unpretentious modern and authentic experience. The rooftop offers sweeping views of Aspen Mountain and the surrounding town and features a bar and plunge pool. The hotel has partnered with a nationally acclaimed company to operate its food and beverage operation which includes a fullservice lobby restaurant an allday caf and a rooftop speakeasystyle bar. The hotel embodies a fusion of history culture and exceptional service encouraging an engaging and effortless approach to hospitality with an authentic and humble tone.
Job Description:
Our team is looking for an organized and innovative individual to become our Ambassador Agent. This role requires a friendly and approachable personality as well as excellent communication skills. You should be able to multitask and work well under pressure while maintaining a professional demeanor at all times. Above all you must have a strong customer service mindset and go the extra mile to ensure guest satisfaction.
Location:Aspen CO
Employment Type:Full Time NonExempt
Schedule:Varies
Category: Front Desk
Pay Rate: $25.00/hour
Job Responsibilities:
- Greet guests upon arrival. Verify reservations and ensure a smooth checkin process. During checkout answer billing questions process payments and ensure that accounts are settled accurately.
- Provide guests with information on local attractions dining entertainment and transport services. Reservations for theater tickets restaurants and other requests can be made to enhance the guests stay.
- Respond to guest complaints concerns and requests quickly and effectively. Try to resolve any issues in a way that is satisfactory to the guest while still maintaining hotel policies and standards.
- Answer incoming calls and emails professionally and courteously. Give guests accurate information or direct them to appropriate departments for assistance.
- Work with the housekeeping maintenance and reservations departments to provide a seamless experience for guests. Communication of special requests and preferences for rooms to the relevant teams.
- Promote hotel amenities services and special packages to guests during their stay. Encourage upselling opportunities to enhance their experience.
- Familiarize your guests with hotel facilities policies and services during checkin. Offer a personal farewell and an invitation to return during checkout.
Knowledge Skills and Abilities:
- Excellent guest service and problemresolution skills.
- Ability to handle multiple tasks and work under pressure.
- Ability to work flexible schedules including weekends evenings and holidays.
- Strong leadership and interpersonal skills.
Education and Experience:
- High school diploma or equivalent
- 2 years of work experience in hospitality
- Microsoft suite competency preferred.
Benefits:
- Annual and Seasonal Bonus Opportunities
- Medical/Dental/Vision
- Employee Assistance Program
- Hotel Discounts
- Tuition Assistance
- IRA Retirement Plan
- Paid Vacation Sick and Volunteer Days
- Employee Incentive Programs
- Paid Bus Passes
- Ski Pass
For more information contact:
MOLLIE Aspen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status
Required Experience:
Unclear Seniority
Employment Type
Full Time
