Customer Support Agent (Hub88)
Customer Support Agent (Hub88)
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Job Description
Hub88 is an integration platform providing a single API for seamless online gaming operations. With partnerships with over 120 providers we connect operators to toptier suppliers while also supporting new studios. Our flexible and innovative solutions make integration straightforward and efficient. We are proud to be nominated for Best Game Aggregator of the Year at the prestigious International Gaming Awards 2024.
Customer Support Agents role is to provide an unbeatable experience for our clients. This position will provide a service that exceeds our customer expectations taking ownership and ensuring queries and issues are resolved on the first contact. This role will put our customers at the heart of everything we do.
Your daytoday
- Serve as the initial point of contact and take ownership of our B2B customers addressing their inquiries concerns and issues through various channels;
- Provide B2B customer support services on a 24x7 basis following rostered schedules;
- Build and maintain strong relationships with our B2B clients engage in chat support understanding their unique needs and requirements;
- Effectively route and escalate cases to technical legal commercial finance developer or product teams as necessary;
- Redirect referrals and inquiries from the marketplace to the respective leads and commercial team;
- Assist with maintaining information in our CRM system as well as document customer interactions and maintain accurate records of customer inquiries resolutions and feedback;
- Stay uptodate with our products services and industry trends as well as collaborate with internal teams to provide accurate and relevant information to customers.
Your background and mindset
- Previous experience in a customer support role preferably in a B2B environment;
- Excellent communication skills both written and verbal with the ability to convey technical information in a clear and understandable manner;
- Strong problemsolving skills with the ability to analyse and resolve complex customer issues effectively;
- Patience empathy and a genuine desire to assist customers and provide exceptional service;
- Proficiency in using customer support software ticketing systems and CRM tools;
- Ability to multitask prioritise and manage time effectively in a fastpaced environment;
- Excellent verbal and written English communication;
- Previous experience in iGaming is a plus.
Please note we dont offer a relocation support for this position!
Employment Type
Full Time
