Customer Support Specialist - Czech - Lisbon
Customer Support Specialist - Czech - Lisbon
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Job Description
Are you fluent in Czech and passionate about delivering outstanding customer experiences Start your career in Customer Support in beautiful Lisbon Portugal! Join our diverse inclusive and supportive team where your language skills and service mindset can make a meaningful impact. Whether you are a Lisbon local or ready for an international adventure this role offers a dynamic environment for personal and professional growth.
Customer Support Specialist in Lisbon Czech Language Customer Service Job
As a Czechspeaking Customer Support Specialist based in Lisbon you will be the first point of contact for customers providing timely empathetic and effective support through various communication channels. You will help resolve inquiries about products services accounts and more contributing to our mission of ensuring customer satisfaction and loyalty. Your expertise in communication and problemsolving will enhance our clients brand reputation.
Position: Customer Support Specialist
Location: Lisbon Portugal Remote
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Handle sensitive and classified information with a focus on confidentiality.
- Meet deadlines while maintaining high efficiency and quality of work under pressure.
- Ensure accuracy and attention to detail understanding that even minor aspects can have significant impact.
- Make decisions and complete tasks independently with minimal supervision.
- Actively solve problems and deliver customercentric solutions.
- Focus on customer satisfaction.
- Collaborate effectively as a team member contributing to overall success.
- Track and focus on personal and team KPIs maintaining a positive resultsdriven attitude.
- Flexibly manage workload and adjust to varying order volumes
REQUIREMENTS:
- Native/Fluent level Czech both oral and written as well as fluency in English (at least B2 level).
- Ability to work in a highly sensitive confidential environment.
- Strong time management skills with the ability to work under tight deadlines.
- High attention to detail and accuracy in all tasks.
- Proven ability to make decisions and work autonomously.
- Strong problemsolving skills with a customerfocused approach.
- Enthusiasm for tracking and improving both individual and team performance metrics.
- Familiarity with SAP and backoffice operations is an advantage (training can be provided).
BENEFITS:
- Relocation package including free accommodation in single rooms within shared apartments
- Annual sponsored flight home plus return flight cost to Portugal
- Working schedule: rotative shifts MondaySunday 7AM12PM
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential.
Kickstart Your Customer Service Career Czech Language Customer Support Jobs in Lisbon
If youre ready to bring your Czech language skills and passion for helping others to an exciting new role apply now! Be a valued member of our team and start making a difference in customers lives today.
Employment Type
Full Time
