Field Operations Officer
Field Operations Officer
Posted on :
14-05-2025
Employer Active
1 Vacancy
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Job Description
Position Summary
Gamma Mobility is seeking a Field Operations Officer that is responsible for ensuring the smooth execution of onground operations. This position involves managing and supporting customers ensuring compliance with company policies resolving operational challenges and optimizing performance.
Roles and Responsibilities
- Ensure proper rider verification and compliance with company policies.
- Assist in the recruitment screening and onboarding of new gig workers.
- Handle onground incidents such as accidents recovery or theft ensuring prompt resolution and reporting.
- Ensure availability of necessary tools materials or vehicles for gig workers.
- Coordinate with internal teams to facilitate smooth operations and deliveries.
- Conduct field visits to assess service quality address concerns and optimize performance.
- Identify and resolve operational bottlenecks in realtime.
- Report and escalate operational issues to management when necessary.
- Liaise with law enforcement or recovery teams in cases of asset retrieval or theft incidents.
- Maintain rider compliance.
- Act as a liaison between the logistics team customers and field staff to ensure smooth service delivery
Requirements
- Bachelors degree in any discipline
- Proven experience 12 years in field operations
- Good understanding of logistics and fleet management.
- Strong interpersonal and communication skills for engaging with drivers and customers.
- Proactive detailoriented and capable of working in a fastpaced dynamic environment.
Benefits
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- Comprehensive benefits package including a competitive salary health insurance and exciting growth opportunities.
Employment Type
Full Time
Key Skills
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