Patient Services Coordinator
Patient Services Coordinator
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Job Description
Location: Enugu
Employment Type: FullTime
Remuneration: Fromper annum
Overview
We are seeking a dedicated and professional Patient Services Coordinator (PSC) to join our team. This role is pivotal in managing the endtoend inpatient experience from admission through to discharge. The ideal candidate will act as a liaison between patients families and multidisciplinary hospital teams to ensure seamless care delivery and exceptional service quality.
Key Responsibilities
Admission Coordination: Oversee and process inpatient admissions ensuring completion of documentation consents and billing procedures.
Bed Management: Collaborate with nursing and ward managers to allocate beds efficiently and track availability for new admissions or internal transfers.
Patient Orientation: Welcome admitted patients and provide essential information on ward routines hospital services rights and responsibilities.
Care Navigation: Facilitate effective communication between patients families and healthcare teams to promote clarity and continuity of care.
Daily Rounds Support: Participate in ward rounds when required to escalate service concerns and document patient experience feedback.
Family Liaison: Act as the main point of contact for approved family communications visitation guidance and discharge planning.
Discharge Coordination: Ensure smooth discharges by coordinating with clinical teams billing pharmacy and transport services.
Service Quality Monitoring: Track and respond to patient satisfaction indicators manage feedback and escalate special needs (e.g. dietary religious mobility).
Documentation & Reporting: Maintain organized records of patient service interactions and submit daily reports on discharges and patient concerns.
Compliance Support: Uphold hospital standards on patient safety confidentiality and professional conduct.
Requirements
Qualifications & Experience
. or HND in Health Administration Public Health Social Sciences or a related field.
2 4 years of experience in inpatient coordination hospital frontoffice or related roles.
Strong knowledge of hospital admission/discharge workflows and procedures.
Proficient in Microsoft Office Suite (Word Excel Outlook).
Excellent interpersonal communication and problemsolving skills.
Ability to multitask and remain composed in a fastpaced environment.
Desirable Attributes
Prior experience in a specialist or tertiary hospital.
Familiarity with NHIS/HMO billing and insurance procedures.
Understanding of patient rights infection control practices and DAMA protocols.
Calm empathetic and serviceoriented personality.
Skilled in producing datadriven reports and presentations.
Benefits
Competitive salary with performancebased reviews.
Professional development opportunities and access to training resources.
Supportive and collaborative work environment.
Opportunities for career advancement within a growing healthcare network.
Access to staff health plans and wellness initiatives.
Employment Type
Full Time
