Senior Service Manager - 3400 Avenue of the Arts
Senior Service Manager - 3400 Avenue of the Arts
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1 Vacancy
Job Description
We are hiring an Senior Maintenance Manager for our property in the Costa Mesa CA area!
Service/Maintenance Managers make our apartment communities a great place to live. We take pride in the appearance and maintenance of our communities and our residents tell us this is one of the most important reasons they choose to call us home.
AIR Communities uses industry leading technology for a modern approach to maintenance so our Maintenance Teams can help as many residents as possible each day. Whether you are turning an apartment to create the perfect movein experience for new residents or resolving service requests to ensure that our current residents feel at home every day is filled with new challenges.
Where You Will Work
You will oversee maintenance at 3400 Avenue of the Arts our luxury 770unit community in Costa Mesa CA just 7 minutes from Newport Beach and steps from Segerstrom Center for the Arts.
Check it out here: We Offer
AIR offers attractive compensation packages that reward performance including:
- Expected pay rate of $100000 $120000 annually 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
- Quarterly Customer Service Satisfaction Bonuses. Service Managers who excel at consistently providing positive resident experiences can earn up to $1500 per quarter.
- An Apartment Benefit option is available to live onsite at the community you are working. The market rent is included as additional income to your base salary and automatically applied to the 100% of the rent cost. Income taxes apply to 80% of the rent cost as it is considered taxable income. The unit will be selected and approved by Operations leadership based on availability. (certain exclusions apply specific unit is based on availability and must be approved by operations leadership and an application is required).
- Additional Benefits listed below.
What You Will Do
- Lead and develop a team of 3 direct reports
- Provide exemplary service to residents and team members
- Manage all aspects of property maintenance which includes vendor relationships service staff preventative maintenance apartment turns and resident service requests
- Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed
- Ensure property follows / in compliance with AIR operating procedures/guidelines regulations and other compliance matters including those related to Environmental Health & Safety
- Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service
Qualifications :
What You Have
- At least 5 years of experience with technical maintenance and facilities management ideally in property management or similar industry (hospitality retail restaurants etc.)
- 35 years of experience leading a team of people in customer service and asset maintenance
- A reliable mode of transportation
- Ability to work a flexible schedule including evenings weekends 7day work weeks (depending on community needs and seasonality) and oncall shifts (at least one week a month)
- Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
- Ability to read write and speak English
Who You Are
- Passionate about team building
- Strong with mechanical aptitude
- Solutionfocused
- Practical
- Motivated
- Customer service oriented
- Highly organized
- Great troubleshooter
- Expert on attention to detail
Additional Information :
Benefits
- Paid time off including vacation sick time and 11 holidays.
- Medical dental vision and life insurance options HSA/FSA plans short and longterm disability paid by the company.
- An Apartment Benefit option is available to live onsite at the community you are working
- 401(k) plan with employer contribution.
- Paid parental leave of up to 16 weeks.
- Tuition assistance program and up to 100% reimbursement for jobrelated certifications and licenses.
- 15 hours of paid time annually for community service.
- Commuter benefits and pet insurance.
- Consumer discounts on various products and services.
- Opportunities for ongoing professional development leadership training and career growth.
What You Need to Know
Application Deadline: The initial deadline for applications is 05/19/2025. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo preemployment screening that includes checking references a fourpanel drug screening that excludes marijuana testing employment verification & criminal background check.
AIR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act and the Los Angeles Fair Chance Ordinance.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
