Team Leader, Universal Banking
Team Leader, Universal Banking
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To manage and develop a team and all other available resources (people process and systems) within the branch to entrench a strong clientfocused culture that will enable highquality service to all customers.
- Strategic Leadership and Team Development: Provide strategic direction to align with organizational goals implement performance management systems oversee training programs and foster a culture of continuous improvement.
- Operational Excellence and Compliance: Ensure adherence to regulatory requirements manage resources effectively streamline processes and mitigate risks while maintaining compliance and operational efficiency.
- Customer and Business Growth Focus: Develop strategies to enhance customer satisfaction analyze market trends for growth opportunities and represent the branch in highlevel engagements to achieve financial and performance targets.
Qualifications :
Minimum Qualifications
- Matric (Secondary Education Certificate)
- National Diploma (NQF6 FAIS recognized qualification)
Required Experience
- Extensive experience in Personal and Private Banking including managing client relationships delivering tailored banking solutions and meeting diverse client needs.
- 57 years of proven frontline banking experience with expertise in client interactions transaction management compliance and resolving complex queries.
- Strong knowledge of retail and business banking products crossselling strategies and advising clients on achieving financial goals through tailored solutions.
- Experienced in leading and managing sales teams including setting targets driving performance coaching and implementing sales strategies to achieve organizational objectives.
Additional Information :
Behavioural Competencies:
- Articulating Information & Providing Insights
- Challenging Ideas & Convincing People
- Following Procedures
- Generating Ideas
- Making Decisions & Producing Output
- Showing Composure
- Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
