Technical Support Representative (Tier 1 and 2)
Technical Support Representative (Tier 1 and 2)
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Salary Not Disclosed
1 Vacancy
Job Description
What youll be doing:
- Providing Tier 1 and 2 level IT application software & hardware support
- Actively monitoring ticking system ensuring tickets are being actioned within SLAs
- Escalating issues internally as required and managing customer communication
- Monitoring the Control Centre for potential issues and raising as tickets as required
- Creating training materials to build internal knowledge
- Providing support to the on site technicians as required
- Preparing issue reports and update stakeholders
- Implementing and upgrading functionality with the customer
Qualifications :
Hopefully youll:
- Have a Certificate or higher in Computer Science Software Networking or IT
- Good computer literacy with basic understanding of networking
- Be highly organised with great attention to detail
- Strong communication skills both written and verbal English
- Ability to work in a fast pace environment and manage multiple deadlines
We will provide all training required to have a full end to end knowledge of our products and software.
Valuable to us:
- Customer focus: You enjoy customer interactions and value customer support
- Tenacity: Positive and encouraging even when things get tough.
- Team first: work well with others on the curly problems. Think collaboration are valuable for all parties involved.
- Innovative resourcefulness: persistent creative and methodical in solving problems.
- Strive for excellence: show passion care and pride in what you do.
Additional Information :
Working at VERIDAPT:
Our benefits for employees include:
- Work from home remotely in Manila laptop and docking station supplied
- 13500 PHP remote work set up allowance to use towards (desk screen chair headset monitor etc)
- HMO for you plus 1 dependent on Maxicare plan
- A 5000 PHP annual wellbeing allowance
- 10 days vacation leave 5 days sick leave
- 2 additional days of leave VERIDAPT Days to do something good for charity or your own wellbeing/ mental health
- Quarterly catch ups with the team in Manila when the leadership team come to visit
- Additional 24 weeks of paid parental leave to support parents on top of legislated parental leave
- Free professional employee assistance resource for mental health
- 20000 PHP Employee referral payment
- Inclusive fun club that organises activities and events
- Virtual and inoffice training and development
If this sounds like the next step for you APPLY NOW!
**IMPORTANT** While this role is working remotely from home you must be based in Manila as we do have regular team events. If you do not have eligible PR or citizenship for Philippines please do not apply. Sponsorship is not available for this position.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
