Executive Assistant â Far East Marketing
Executive Assistant â Far East Marketing
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Job Description
The Executive Assistant Far East provides administrative support to the Vice President of International Marketing Administration the Far East Marketing Host Team Branch Offices and Independent Agents as necessary for the successful operation of their respective teams and functions as a liaison for the department(s) with overall general administrative needs.
Job Responsibilities
- Provides administrative support to assist the Far East Marketing Department with complex details and administrative duties while coordinating and maintaining effective office procedures for efficient workflow.
- Maintains a close and responsive relationship to the daytoday activities of the department(s).
- Interfaces with staff with a high level of confidentiality.
- Exercises discretion with integrity in the handling of confidential material.
- Prepares various spreadsheets presentations and general correspondence.
- Compiles and tracks reports on information relevant to special project assignments from multiple sources.
- Answers screens and routes executive phone calls in a highly professional and timely manner.
- Receives and handles guest complaints with a high level of customer service etiquette and a sense of urgency ensuring the proper personnel are given detailed and accurate reports of guest incidents.
- Coordinates and confirms meeting arrangements.
- Completes and processes reports and all reservations data entry and guest requests in the appropriate company computer systems.
- Maintains office supply inventory and places orders on demand.
- Keeps informed of all new companywide initiatives and administrative developments by attending continuing education and training.
- Manages multiple priorities simultaneously to meet deadlines often in stressful and highpressure situations.
- Support of Branch Office and Independent Agent programs as needed.
- Support of International Marketing Administration as needed.
- Management of scheduling for Casino Host and Casino Marketing Specialists teams.
- Systems policy training and full onboarding of new Casino Marketing Team Members.
- Maintenance of departmental training materials.
- Supports team member engagement activities and requests.
Performs various projects ensures timely followup anticipates administrative needs and handles other duties assigned by department leaders.
Qualifications :
Competencies
- Outstanding customer service and communication skills.
- Ability to think independently in making realtime decisions to maximize guest service experience.
- Highly organized selfmotivated and detail oriented.
- Possess sharply honed interpersonal skills inspire confidence and exude authenticity with regard to both guest and team interactions.
- Effective time management skills and ability to perform multiple tasks simultaneously.
- Intermediate to advanced proficiency in Microsoft 365 Suite specifically Teams Outlook Word and Excel.
- Must be a selfstarter with the ability to work independently prioritize workload and manage time efficiently in a fastpaced environment.
- Must always present a wellgroomed professional appearance.
Supervisory Responsibility
- This position has no supervisory responsibilities.
Work Environment
- This job operates in a fastpaced office and casino environment.
Position Type/Expected Work Hours
- This is a fulltime position. Must be flexible regarding schedule with the ability to work varied days and times including weekends nights and holidays.
Qualifications
- High school diploma.
- Additional education or related sales and marketing training are preferred.
- Three (3) years of previous experience in administrative work casino hospitality telemarketing or other customer service environment.
Language Skills
- Fluency in Chinese (Mandarin & Cantonese is preferred) and English required. Ability to read analyze and interpret documents such as policy and procedure manuals instructions emails and other related documents. Ability to respond to common inquiries from other employees or guests. Ability to write detailed instructions and correspondence. Ability to effectively present information in oneonone and group situations.
Age Certifications and Work Cards
- 21 years of age or above.
- A valid Nevada Gaming License and Alcohol Awareness Card are required and must be obtained before entering this position.
Other Duties
This job description is not designed to contain an allinclusive list of duties or responsibilities that are required of the employee for this position. These may change at any time with or without notice.
Additional Information :
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
