Sr. Consultant, Product Management
Sr. Consultant, Product Management
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Job Description
The Services Digitization organization is looking for a highly motivated and experienced Senior Product Manager to drive the expansion of Visas primary customer support portals servicing a wide range of client types worldwide through AI selfservice tools and a robust CRM system. The Senior Consultant Product Management will focus on delivering products that elevate the client experience making engagement with Visas support teams simple intuitive and rewarding.
This is a broadreaching role that requires strong crossfunctional collaboration product leadership and a deep understanding of Visas service excellence promise.
Key responsibilities:
This role will be responsible for product development from discovery to delivery and iteration/optimization. Driving the product execution internally and capturing feedback by interacting directly with our clients internal stakeholders and subjectmatter experts and our development teams.
- Contribute to the vision and strategy for Visas main support portal including but not limited to portal consolidation database mapping adoption onboarding user experience and ticket management.
- Collaborate crossfunctionally with customer support UX design CRM development and business teams as needed ensuring alignment with goals roadmap and Visas broader strategy.
- Lead endtoend product lifecycle management from discovery to development through launch and continuous optimization.
- Lead ongoing product analysis efforts to identify user needs and solve problems in effective innovative and sustainable ways.
- Engage with clients partners and internal stakeholders to understand user needs map personas and validate use cases for various market segments globally.
- Work with technology security and risk teams to ensure the solutions meet Visas high standards for security and compliance.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
- Proven product management experience with a track record of bringing largescale solutions to market
- Collaborate crossfunctionally with customer support UX design CRM development and business teams as needed ensuring alignment with goals roadmap and Visas broader strategy.
- Experience in APIdriven product development and working with engineering teams in an agile environment
- Excellent verbal written and presentation skills in English with the ability to communicate effectively at all levels within Visa and externally with clients
- Strong analytical skills with the ability to derive insights from data and translate them into actionable strategies
- Experience in user behavior analytics (Pendo Google Analytics Medallia Tableau etc.)
- Proven experience collaborating crossfunctionally across product engineering sales marketing risk and compliance teams
- A passion for constant learning and development as well as a deep commitment to delivering innovative userfriendly and secure product experiences.
What will also help:
- Background or experience in financial and/or payments products
- Deep M&A and/or product consolidation experience is highly preferred
- Familiarity and experience with GenAI product solutioning
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
