Customer Support Data Services Administrator - FTC
Customer Support Data Services Administrator - FTC
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What you will do...
- Processing of customer requests including order and setting up new accounts and deleting old accounts.
- Developing skills to complete required Data Services Levels (14).
- Work as part of a team to ensure customer requirements are met and delivered in line with agreed service levels.
- Support other departments during peak times.
- Processing access control cards and requests on the Specialist Service desk on a rota basis (1 full day a week).
- Assist with MK administrative tasks as and when required.
- Supporting the Track and Trace department as and when required.
- Assist with technical requests as and when required.
- Complete development courses and attend training events to develop new skills as required.
- Aid other team members when required and carry out other activities as reasonably requested.
- Answer all incoming telephone calls and emails quickly and professionally.
- See customer supplier and other queries through from beginning to end as required.
- Ensure excellent levels of customer care and service are adopted in accordance with Company standards.
- All correspondence and communication with suppliers and customers when required is to be presented and submitted in a format consistent with our Company image and customer care standards.
Qualifications :
What you will need
- Excellent interpersonal and communication skills able to listen giving clear and concise instructions
- Excellent customer service skills able to communicate at all levels
- Selfstarter able to take on a task and see it through to a conclusion.
- Problem solving skills
- Decision making capability
- Ability to follow instructions procedures and workflows
- Computer literate proficient in MS Office & Excel to adapt quickly to new systems
- Willingness to learn new technologies and platforms in line with business needs.
- Professional in appearance and attitude
- Demonstrate a high level of integrity whilst dealing with sensitive and confidential
- situations
- Able to prioritise manage workload and multitask
- Able to work well under pressure within a fastpaced environment.
- Proactive looking to identify and share best practice
- Embody and uphold the Securitas Core Values of Integrity Vigilance and
- Helpfulness.
- Ability to work in a team situation
- Demonstrates a flexible approach to working hours including the requirement for
- covering holidays and sickness
Desirable:
- Experience of administration and signalling technology is preferred.
- Experience of working in a security environment
- SIA CCTV qualified and licenced.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
