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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
GFL Environmental is the only major diversified environmental services company in North America. Our employees collectively known as Team Green enjoy numerous benefits including career advancement opportunities competitive benefits job stability within an essential services company and the chance to make a positive impact every day for our customers and communities. Green for Life!
Whats in it for You:
4 medical plan options including an HSA with employer contribution & match program dental and vision coverage
401(k) with an employer match
Employee Assistance Program with free counseling services
Paid holidays & paid time off
Competitive pay
Growth opportunities
Key Responsibilities:
- Provide excellent customer service and professionalism to all customers via in person telephone or email.
- Provide accurate and valid information by using the correct methods and tools.
- Ability to manage a high volume of emails received daily.
- Answer incoming calls and make outgoing calls as needed.
- Serve as first point of contact for brokers that partner with GFL Environmental.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints provide appropriate solutions in a timely manner. Follow up to ensure resolution.
- Schedule customer requests received from broker by using the appropriate billing system.
- Dispatch service orders to the correct operations team.
- Follow communication procedures guidelines and policies.
Additional Responsibilities:
- Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation employee partnership and positive telephone and email manners.
- Conform in all respects with applicable federal state and local laws regulations ordinances and other orders and to all company policies procedures and directives from supervisors.
- Perform other duties and responsibilities as required or requested by management.
Machines Tools and Equipment:
- Operate standard office equipment (i.e. copier personal computer).
- Proficient in Microsoft Outlook Microsoft Word and Excel.
Knowledge Skills and Abilities:
- Ability to implement solutions to general and specific customer concerns.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Excellent critical thinking and problemsolving skills.
- Excellent data entry/typing skills.
Requirements:
- High School Diploma or GED.
- One (1) to Two (2) years customer service call center experience.
Physical/Mental Demands:
- Ability to stand sit walk use hands and fingers talk and hear.
Working Conditions:
- Work in the office environment 100% of the time.
- The noise level is usually moderate.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Employment Type
Full-Time
