Customer Insights Lead, Amazon Private Brands, Amazon

Amazons Private Brands team is currently seeking a talented dynamic and detailoriented Senior Insight Manager based out of Seattle or London.

Private Brands is a key area of expansion for the company and as Senior Insight Manager you will have the opportunity to work with a variety of products and categories in a high paced fast growth environment.

The ideal candidate will be a customerobsessed strategic thinker and a selfstarter who can design the business research roadmap and drive a customer centric culture in Private Brands.

As a Sr. Insights Manager you will create and deliver the insights agenda that will lead to improved product innovations and Brand Health. You will bring the customer and marketplaces perspective to the processes by conducting qualitative and quantitative research on Marketplaces Brands and Customers.

Your main responsibilities will include:
Being the custodian of the Business research methodologies and insight knowledge while continuously looking for new solutions in terms of process methodologies and analysis
Identifying the availability and quality of the various insight sources to regularly monitor the performance of the Brands and Categories
Performing recurrent quantitative and qualitative analysis on customers behaviour by segment identifying purchasing patterns and opportunities to foster engagement retention and spending
Generating impactful and actionable business recommendations and insights to be shared with internal partners in order to integrate them into Top Management decisions
Coordinate and direct the work of the external market research partners

Key job responsibilities
The candidate for this role will:
Be methodical analytical objective and goalfocused with a driving need for accuracy in attacking difficult problems.
Understand and interpret customer and industry research data to drive conclusions that will impact the product roadmaps and brand plans
Identify assess track and resolve issues and risks at multiple levels.
Show demonstrable ability to influence senior management and interact with those from different backgrounds levels of seniority and perspectives
Enjoy solving problems and be an expert at crafting solutions both strategically and tactically
Be comfortable with ambiguity in a fastpaced and everchanging environment with the ability to think big while paying careful attention to detail
Be effective in communicating with executives

Experience in marketing or marketing research
Experience building executing and scaling crossfunctional marketing programs
Experience developing and executing campaigns across a multitude of timezones and languages
Experience using data and metrics to measure impact and determine improvements
Experience presenting metrics and progress to goal to senior leadership

Experience driving direction and alignment with large crossfunctional teams and agency partners
Experience designing and executing joint marketing plans with strategic alliance partners with global footprint

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