Incident Management Reporting Analyst. Permanent Full Time – Location Flexible

About theOrganisation
Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice control and independence to live their best life. If youre passionate about inclusivity respect and making a meaningful difference this is the career move for you.

Life Without Barriers is a leading social purpose organisation of 8000 employees working in more than 500 communities across Australia. We support children young people and families people with disability older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each clients individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

This role is responsible for providing functional systems support for organisational business systems managed by Group Risk Performance and Impact (GRPI).

In this role you will report to the Manager Incident Management Systems and work closely with them and other senior GRPI leaders to support the analysis design implementation and continuous improvement of a key organisational system. This includes responding to changing user expectations technological advancements and evolving reporting business and regulatory requirements.

Your responsibilities will also include functional administrative support such as system administration data reporting and analysis system performance monitoring and maintenance.

This is a permanent full time position offering flexibility to work from your preferred location whether that is your home or from an LWB office. Occasional office attendance will be required for training meetings and other business needs.

Key Responsibilities

• Administer business systems to ensure data integrity uptodate system integrations and alignment with current technologies and best practices. Use data analysis to identify risks trends and opportunities.
• Prepare and monitor routine and adhoc performance reports to support decisionmaking.
• Analysis design and implementation of business systems in response to existing business needs changing user expectations technological changes reporting business and regulatory requirements
• Coordinate system development and upgrades by documenting processes responding to service desk inquiries and creating user support and training materials.
• Communicate effectively with both internal and external stakeholders to support change management and promote user adoption.
• Maintain strong stakeholder relationships and support a collaborative valuesdriven work environment aligned with policies and legislation.
• Collaborate with the GRPI team to foster a strong service culture address systemic issues share best practices and drive continuous improvement toward organisational goals.
• Support planning and provide input into strategic system improvements.

Required Knowledge Skills & Experience

• Relevant qualifications or demonstrated equivalent experience
• Demonstrated experience and oversight of data management systems in high volume environments and / or medium/large organisation including functional system administration and customer service
• Demonstrated experience gathering documenting and interpreting business requirements effectively including proposing system improvements writing specifications and testing functionality.

Benefits

• Permanent full time position location is flexible
• Work with skilled professionals to enhance the lives of the people we support
• Competitive remuneration package that includes excellent salary packaging benefits through Maxxia
• Monthly rostered day off
• Join one of Australias largest and leading socialpurpose organisations
• Flexible working arrangements

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

How to Apply
Please include your resume and cover letter in one document. Click Apply and follow the prompts. For any inquiries or assistance with adjustments please contact .

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Wednesday 21^st May 2025.