Memorial Care - Call Center Specialist
Memorial Care - Call Center Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Memorial Care Call Center Specialist plays a vital role in supporting daily business office functions including billing collections and patient interactions. This position works as part of a collaborative team to ensure efficient office operations while providing exceptional customer service to patients.
Monday Friday 08:00 am 04:30 pm Weekends: N/A
FTE: 1.0 FullTime
Qualifications
Education/Experience: High school diploma or equivalent; previous experience in customer service or call center environment is preferred.
Communication Skills: Excellent verbal and written communication skills with the ability to handle patient inquiries and concerns in a professional manner.
Technical Skills: Proficient with office software scheduling systems and patient databases.
Attention to Detail: Ability to manage multiple tasks simultaneously while maintaining accuracy in patient records and billing processes.
CustomerCentric Approach: Demonstrated commitment to providing highquality service and maintaining positive patient interactions.
Responsibilities
Patient Assistance: Provide guidance direction and support to visitors and patients over the phone ensuring a high level of patient satisfaction and assisting the clinic in meeting its quality and patient satisfaction goals.
Call Management: Answer incoming calls to the main clinic access line addressing patient inquiries and ensuring that calls are handled professionally and efficiently.
Appointment Scheduling: Schedule reschedule and coordinate patient appointments. Review new patient requests and triage urgent or emergency situations effectively either over the phone or in person. Schedule interpreters when needed.
Accurate Patient Data: Responsible for accurate collection and input of patient demographics and insurance information ensuring correct records are maintained.
Electronic Health Record Management: Communicate patient needs using the tasking mechanism of the electronic health record (EHR) ensuring the timely processing of tasks and addressing patient concerns and service recovery.
Meeting Clinic Goals: Assist Memorial Care Clinics in meeting performance targets including call wait times GPE and patient care goals.
Workflow Management: Handle various tasks related to clinic workflows across all Memorial Care offices ensuring operational efficiency.
Opening and Closing Activities: Perform opening and closing duties for the clinic including running reports and completing required work lists as needed.
Compliance: Comply with all reimbursement rules and regulations including Corporate Compliance and HIPAA. Follow the Minimum Necessary Standard when accessing protected health information and adhere to clinic policies procedures and safety standards.
Task Management: Manage and prioritize task lists within the electronic health record to ensure efficient clinic operations and patient care.
Stress Management: Demonstrate the ability to remain flexible organized and perform well under pressure particularly in handling escalated or higherpriority calls.
Training and Development: Assist with the training and orientation of new colleagues helping them acclimate to their new role and responsibilities.
Team Collaboration: Actively contribute to accomplishing team goals and objectives ensuring that all clinic goals are met effectively and collaboratively.
Government Programs Compliance: Support the clinic in maintaining necessary compliance with government programs such as NCQA and Meaningful Use.
Other Duties: Perform other jobrelated duties as requested to support clinic operations.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
