Claims Analyst I

Title: Claims Analyst I

State Role Title: 19221

Hiring Range: $53500

Pay Band: 4

Agency: Department of the Treasury

Location:JAMES MONROE BUILDING

Agency Website: Type: Agency Employee Only A

Job Duties

The Department of the Treasury is an innovative customerdriven resultsoriented state agency providing financial management services for the Commonwealth. We offer challenging and interesting work and a friendly and positive environment.

Awareness of Virginias Unclaimed Property program has resulted in an increasing number of inquiries from the public. The Claims Unit receives inquiries via telephone email U.S. mail website uploads and walkin customers.

It will be the responsibility of the selected candidate to provide reliable responsive service to customers ensuring prompt accurate payment of accounts to owners and heirs of Unclaimed Property.

The incumbent will be required to work with a significant degree of independence to apply knowledge of administrative and program requirements and serve as a resource regarding the Unclaimed Property program interpreting and applying policy providing updates and directing callers to other resources when appropriate.

Minimum Qualifications

Previous experience handling and understanding legal documents and financial instruments (i.e. checks bank statements stocks bonds mutual funds life insurance policies etc.)
Working knowledge of financial/accounting principles and general business practices
Excellent math written and verbal communication skills
Extensive experience providing excellent customer service to the public via telephone and email
Analytical and decisionmaking ability
Proficiency using Microsoft Office applications (Word Excel and Outlook)
Previous experience with an electronic document management system and a paperless work environment
Demonstrated ability to quickly enter update and obtain information via online computer applications or systems with minimal errors
Must be able to work independently and as part of a team
Time management and organizational skills
Demonstrated ability to complete tasks on time
Track record of good attendance and punctuality
Must be able to lift up to 20 lbs. sit for prolonged periods of time read information off paper and computer monitors lift and talk on the desk phone
Must currently be employed by Virginia Department of the Treasury.

Additional Considerations

Coursework in business finance or equivalent applicable training or experience
General knowledge of applicable state and federal laws regarding taxes wills estates and corporate matters is desirable
Fluent in speaking Spanish

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

All finalists are subject to a background investigation. The investigation may include: criminal checks; employment verification; verification of education; and other checks requested by the hiring authority.

Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only) must attach these forms with their state application.

The Department of the Treasury telework policy allows for up to two days a week of telework subject to the position requirements.

A rsum and cover letter are required to be submitted. Applications for this position must be submitted electronically through this website.

Mailed emailed faxed or hand delivered applications and rsums will not be accepted.

This website will provide a confirmation of receipt when the application is submitted for consideration.

Please refer to your RMS account for the status of your application and this position.

The Virginia Department of the Treasury is an Equal Opportunity Employer.

Contact Information

Name: Lori Perez

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.