Business Help Desk Representative
Business Help Desk Representative
Posted on :
14-05-2025
Employer Active
1 Vacancy
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Job Description
Description
Qualifications
Business Helpdesk Representative
- Provide superior customer service to internal and external stakeholders in a timely manner via incoming telephone calls in an automated call delivery environment.
- Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient accurate and professional manner.
- Navigate multiple proprietary systems and applications to research troubleshoot and resolve customer inquiries.
- Demonstrate the ability to retain knowledge of our systems and applications to create a knowledge base for crosstraining purposes.
- Maintain established levels of productivity and quality standards within a fastpaced environment; Service Level Agreement (SLA) of up to 24 hours.
- Process assigned service requests in work queue and handle call volumes within the established timeframe.
- The ability to maintain an exceptional phone presence when dealing with complex or difficult situations.
Skills: Customer service experience in tech or insurance preferred Experience in a call center or customer service environment preferred Knowledge of ServiceNow and other ticketing systems a plus Become a Subject Matter Expert (SME) in current and new business applications supported by the team
Qualifications
- Detail oriented forwardthinking and selfstarter.
- Ability to handle multiple priorities within strict time constraints.
- Strong people skills with the ability to work within crossfunctional teams.
- Fast learner with the ability to set priorities and manage multiple tasks.
- Dependable with a proven track record of completing tasks with efficiency and accuracy.
- Proven and strong communication skills with the ability to speak with senior level business partners.
- Possesses the ability to work independently or within a team to complete assignments in a timely manner.
- Demonstrated commitment to team and departmental goals.
- Ability to make informed decisions achieving the appropriate results.
- Knowledge of MS Office applications including pivot tables and VLOOKUP in Excel.
- Ability to work a shift during the business hours of 7 to 8pm est and be flexible with scheduling.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
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