Trade Desk Representative

Company Name: tastytrade
Role: Trade Desk Representative - Inbound Phone Representative/Inbound Chat and Email Representative
Licensure: FINRA Series 3 7 and 63 Certified
Location: In-Person - Chicago IL

As aTrade Desk Representative with tastytrade you will be responsible for providing effective customer service for tastytrade customers by utilizing sharp in-depth knowledge of all retail brokerage services. This would include trading software features and functionality account management and any other questions about the tastytrade platform.

What youll do:

• Work schedule: Monday - Friday 7 AM - 4 PM or 8 AM - 5 PM depending on staffing needs
• Provide friendly accurate and efficient support via phone calls
• Assist customers with complex option order execution
• Analyze customers positions and provide advantages and disadvantages for various strategies
• Work with customers to identify their needs as self-directed investors and provide solutions in a timely manner

Who you are:

• Comfortable commuting to the office 5 days/week
• FINRA Series 3 7 and 63 Certified
• Familiar with Regulation T and portfolio margin accounts
• Strong interpersonal skills effective in customer interactions and ability to identify appropriate solutions
• Extremely proficient with use of technology
• Salesforce Slack Teams
• Understanding of option execution mechanics and pricing
• Knowledge of futures and options on futures
• Ability to multitask in a fast-paced environment
• At least 2-3 years of experience in a similar role with high call volume

Team Perks:

• Performance Bonuses
• Stock Purchase Options
• 401k Plan
• Continued Education Support
• 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
• 10 Paid Sick Days
• Gym Membership Reimbursement
• Commuter Benefits
• Pet Insurance
• Wellness & Mental Health Programs
• Charitable Donation Matching
• Two Paid Volunteer Days Off
• Daily catered lunch when in the office
• Full kitchen with snacks and beverages
• In-building gym
• Shuttle to/from Metra
• Office located in the West Loop - Chicagos growing center of tech great cuisine and high-end bars

Salary Range: $70000 - $90000
The actual salary offered will be based on the candidates level of experience and qualifications

About Us:

The tastyhouse of brands empowers individual traders differently. tastylive founded in 2011 is an online financial media networktastytrade (previously known as tastyworks) is a self-directed retail brokerage firm that launched in 2017 tasty Software Solutions and tastyfx is a registered Forex broker-dealer.

In 2021 London-based IG Group acquired tastylive Inc. (previously known as tastytrade) and assigned it to lead business in North is the fastest-growing forex broker in the US over the past few years. Changing the IG US name to tastyfx marks the next chapter in aligning with the tasty brand family and offering a more forex-focused experience. This combined team has years of experience like institutional brokers but also a passion for disrupting the entire trading industry.

Our dream is simple: we want more people to find more success witha bettertrading experience. Thats why were investing heavily in the right people technology and media to make that happen in the US and across the globe.

Location:Our office is in the West Loop - Chicagos growing center of tech great cuisine and high-end bars.

tastytrade tastylive tastyfx tastycrypto
1330 W Fulton Market Chicago IL 60607

*Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your experience doesnt align perfectly we encourage you to apply anyway. You may be just the right candidate for this or other roles!