Virtual Care Veterinary Technician | Full-Time
Virtual Care Veterinary Technician | Full-Time
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1 Vacancy
Job Description
At Modern Animal were on a mission to build the future of veterinary care together. We believe in bringing humanity back to veterinary medicine and were looking for a passionate compassionate and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our growing Virtual Care team.
This fulltime role is a hybrid position supporting customer service prescriptions and triage across our Virtual Care team. It offers up to 40 hours per week and is benefitseligible.
What Youll Be Doing:
- Engage with members via chat phone and video providing support and education on their pets health and wellbeing
- Triage cases based on veterinary knowledge offering recommendations and ensuring accurate information
- Review medical records to understand patient history and provide informed guidance
- Document clearly and accurately in patient records using veterinary terminology
- Verify and process prescriptions ensuring appropriate followup for client requests
- Deliver toptier client care with empathy and warmth whether over chat phone or video
- Follow protocols maintaining consistency while adjusting to each unique case
- Collaborate crossfunctionally providing feedback to improve processes and systems
- Thrive in a fastpaced continuously learning environment improving your skills and delivering excellent care
- Live and breathe our values: curiosity integrity excellence accountability and respect
Why Youll Love This Role:
- Adaptability is key: Youll support different teams across Virtual Care Clinic Success Telemedicine and Member Success as needed.
- A passion for veterinary care: You love providing excellent client experiences and clear empathetic communication.
- Credentialed Veterinary Technician: Youve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required).
- Techsavvy: Youre comfortable navigating multiple computer programs and online platforms.
- Exceptional communicator: You can clearly articulate medical information both verbally and in writing with compassion and clarity.
- Adaptable problem solver: You thrive in a fastpaced dynamic environment and can generate innovative solutions to support our members and teams.
- Independent worker: You manage priorities and tasks effectively with minimal supervision.
- Continuous learner: You have a curiositydriven mindset and are eager to grow professionally to improve patient care.
- Dedicated work environment: You have a quiet distractionfree space and meet the following internet requirements:
- Minimum ISP parameters: >100mbdown >100mbup <10ms latency
- Comfortable sitting and standing at a computer for extended periods
What You Can Expect From Us:
- Starting at $23.00 per hour (final compensation will be based on experience skills and location)
- Excellent medical vision and dental coverage (with various options to choose from)
- 401(k) savings plan with employer match
- Paid time off
- 12 weeks of paid parental leave
- Free membership and discounts on services for your furry family members
- Continuing education allowance
- Uniform provided
- Workfromhome stipends to help set up your home office
- A collaborative team that has your back and will welcome you as part of our pack
Required Experience:
IC
Employment Type
Full-Time
