Customer Advisor
Customer Advisor
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Job Description
We have two positions available:
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Fixed term contract 6 months Full time (37 hours per week)
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Fixed term contract 9 months Part time (preferred working days are Monday Friday and half day Thursday)
Come make a real difference as a Customer Advisor!
Everyone should have a warm safe affordable home. As one of our Customer Advisors youll play a starring role in making this a reality for thousands of people living in our communities.
As a first point of contact for our tenants you will deliver humancentric customer service helping resolve enquiries showing tenants that we care and championing their voices across the organisation.
Youll be ready to support our tenants when they contact us by phone emails letter texts or visit our office. Building positive relationships with tenants and our teams youll follow enquiries through to completion making sure issues are resolved and queries answered helping achieve high levels of customer satisfaction.
What youll bring to the team
Using your skills knowledge and the information available youll speak to our tenants to understand their needs and be able to make decisions and try to find solutions on first contact. Understanding that every person and situation is different youll be able to adapt your approach to deliver the best for each of our tenants. Youll process and record all contacts in a way that meets our policies and procedures and complies with relevant rules and regulations.
INDHIGH
More about us
Trust isnt a tagline its everything. Its how we build relationships how we make decisions and how we prove day in and day out that we do what we say.
Its also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.
We want our tenants to know that were here we care and make them feel at home from the moment they step through the door. Its not just about having a home its about finding a place to build a life and feel safe while doing so.
And the same can be said for our team. Two Rivers is a place with purpose where you can be a part of something and make a real difference. Well help you develop and grow in a place where youll find likeminded people and you can truly be yourself.
Warm safe affordable homes are about more than bricks and mortar. Its a feeling of community securing and belonging. So whether youre a tenant living in one of our homes or a member of the team when you join the Two Rivers community youll always feel like Youre Home Now.
Our benefits
Documents
Required Experience:
Unclear Seniority
Employment Type
Temp
