IT Support Specialist
IT Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
IT Support Specialist
The Company: Our client is a wellestablished NonProfit healthcare organization based in St. Petersburg Florida that offers its employees the support and understanding you would expect from toprated management.
The Position: The IT Support Specialist provides frontline technical support to staff across multiple office locations. This role is responsible for installing maintaining and troubleshooting hardware software and network systems. The Specialist works closely with the Information Services team and end users to ensure smooth daytoday IT operations resolve technical issues and maintain a secure and functional technology environment.
- $40000 $45000 Depending on Experience
- Health Insurance
- Vision And Dental Insurance
- 403b with 5% Match
- 10 Days of PTO 8 Paid Holidays
- Student Loan Repayment Through NHSC
- Malpractice And All Fees Paid by Employer
- And Much Much More!
Requirements:
- Associate degree in Information Technology or related field; or industryrecognized certifications (e.g. CompTIA Microsoft)
- Minimum of 2 years experience in IT Help Desk or technical support role in a corporate environment
- Strong knowledge of Windows operating systems (Windows 10 Windows Server) and Microsoft Office applications
- Experience with networking concepts hardware setup/repair and troubleshooting connectivity issues
- Familiarity with Active Directory Citrix and remote desktop support tools
- Ability to install and configure workstations mobile devices printers and software
- Excellent communication and customer service skills
- Must be 21 years of age with a valid Florida Drivers License and reliable transportation
- Must pass a Level II DCF Background Screening drug screening and meet all agency driving and compliance standards
- Comfortable lifting equipment up to 75 lbs. and working across multiple office locations
Responsibilities:
- Install configure maintain and upgrade desktop computers laptops and Citrix Thin Clients
- Provide technical support for software hardware mobile devices and network connectivity issues
- Troubleshoot and resolve issues related to printers scanners and multifunction devices
- Support end users with ITrelated concerns via phone email or in person ensuring timely and professional assistance
- Create and manage user accounts permissions and access in Active Directory and other systems
- Assist with server maintenance backups and network infrastructure tasks as assigned
- Maintain accurate records of support requests equipment inventory and service history
- Install and terminate network cabling and diagnose connectivity issues
- Maintain and update agency phone system settings and user extensions
- Ensure compliance with organizational IT policies and data security protocols
- Provide basic user training and guidance on software tools and IT best practices
- Collaborate with team members and departments to support agency technology need
Required Experience:
Unclear Seniority
Employment Type
Full Time
