Field Service Technician IV

Nikkiso Clean Energy & Industrial Gasesis a leading provider of cryogenic pumps heat exchangers process systems services and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd a leading industrial manufacturer headquartered in Tokyo Japan with over $1.5 B in annual revenue 8000 employees worldwide and publicly traded on the Tokyo Stock Exchange.

Nikkiso ACDis an engineering and manufacturing company specializing in machinery designed to operate at cryogenic temperatures as low as 420 degrees Fahrenheit the boiling point of Liquid hydrogen. For over 50 years Nikkiso ACD has specialized in centrifugal and reciprocating pumps as well as turbines for air separation. Nikkiso ACD has the most diversified product line in the industry covering nearly every application requiring pumps or turboexpanders.

Summary/Objective

The Field Service Engineer is responsible for providing onsite technical support maintenance and troubleshooting services for cryogenic equipment and systems for customers within the assigned region. This role requires hands on experience strong knowledge and experience in cryogenic systems as well as excellent problemsolving skills and the ability to work independently.

Essential Functions/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Technical Support: Provide expert onsite technical guidance and support to customers on the installation operation and maintenance of cryogenic equipment and systems.
• Troubleshooting: Identify and diagnose issues with cryogenic systems utilizing advanced troubleshooting techniques to ensure efficient problem resolution while minimizing downtime.
• Maintenance Services: Perform routine and scheduled maintenance activities on cryogenic systems including inspections calibration and replacement of components or parts as necessary.
• Onsite Repairs: Respond to customer requests for onsite repairs promptly and effectively utilizing appropriate tools equipment and resources to ensure timely resolution of issues.
• Customer Training: Conduct training sessions for customers on the safe and proper operation of cryogenic equipment and systems ensuring compliance with OEM and industry standards and regulations.
• Documentation: Prepare timely field trouble reports maintain accurate and comprehensive service records including equipment history repair reports and customer interaction details to facilitate effective communication and future reference.
• Safety Compliance: Adhere to all safety policies and procedures ensuring a safe working environment for both yourself and customers during service visits.
• Continuous Improvement: Stay updated with the latest OEM technological advancements and industry trends related to cryogenic systems through ongoing training and selfdevelopment applying this knowledge to enhance service delivery and customer satisfaction.

Competencies

• Technical Expertise: The ability to understand and apply specialized knowledge of cryogenic systems equipment and processes. This includes a deep understanding of cryogenic fluids gases and their properties as well as proficiency in operating and maintaining cryogenic equipment.
• Problemsolving Skills: Capable of analyzing complex technical issues and providing effective solutions in a timely manner. The Regional Field Engineer should possess strong diagnostic skills the ability to troubleshoot and resolve problems independently and be adept at identifying root causes and implementing corrective actions.
• Safety Focus: Demonstrates a strong commitment to safety by adhering to established protocols procedures and industry standards. The Regional Field Engineer should prioritize safety and promote a culture of safety consciousness among the entire team.
• Communication Skills: Possesses excellent verbal and written communication skills enabling effective and efficient communication with clients colleagues and other stakeholders. The Regional Field Engineer should be able to convey technical information to nontechnical individuals in a clear and concise manner.
• Adaptability: Able to work in diverse environments and adapt to dynamic and changing work conditions. The Regional Field Engineer should demonstrate flexibility and resilience in handling unforeseen circumstances such as schedule changes emergency calls client demands and sitespecific challenges.
• Organizational Skills: Exhibits strong organizational abilities in managing multiple tasks projects and priorities simultaneously. The Regional Field Engineer should be able to plan and coordinate field service activities effectively ensuring timely and accurate completion of assignments.
• Customer Focus: Possesses a strong commitment to customer satisfaction striving to provide topquality service and promptly addressing customer concerns. The Regional Field Engineer should be skilled in building and maintaining relationships with clients understanding their needs and expectations and proactively meeting them.
• Teamwork: Works collaboratively with team members sharing knowledge offering assistance and contributing to a positive and supportive work environment. The Regional Field Engineer should be able to collaborate effectively with colleagues from different departments to ensure seamless service delivery.
• Continuous Learning: Shows a proactive approach to professional development by staying up to date with the latest advancements and best practices in cryogenic engineering. The Regional Field Engineer should continuously seek opportunities to expand their knowledge and skills through training certifications and industry conferences.

Experience

• 3 5 years of experience working with cryogenic equipment or a closely related field
• Proven track record of successfully managing and executing cryogenic installation maintenance and repair projects.
• Proficiency in troubleshooting and diagnosing issues related to cryogenic systems.
• Experience in planning and organizing field service activities including equipment inspections and preventive maintenance.

Physical Demands

• To perform the duties of this job the employee will be required to stand walk sit reach with hands and arms climb or balance stoop or kneel talk and hear and use fingers and hands to feel objects tools or controls.

• Use standard office equipment such as computers telephones printers copiers etc.
• Lift 50100 pounds.
• Work in both office and shop environments at customer and company sites.

• Overtime and on call may be necessary as the work loads dictates. This may include weekdays weekends nights and/or holidays and travel required up to 80% to meet customer needs.
• Travel and extended stays at customer work sites.

• Conditions may vary at each location yet are essentially the same as listed.

• Job will generally be performed at customer site or in shop environment and generally requires travel to a clients office production facility or industrial/construction job site. Conditions will vary at each location but the conditions listed above will generally apply.
• A valid drivers license is required and candidates may be required to show a clean driving abstract for travel between the facility locations and client offices as required.
• A valid passport or the ability to obtain a valid passport is required.

Salary Range:$28/hr. $40/hr

Equal Opportunity Employer/Veterans/Disabled
Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.