At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the worlds top brands offering comprehensive engineering manufacturing and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

The Senior Manager of Global Network Operations is responsible for overseeing Global Network Operations (GNO) and ensuring optimal performance and reliability. This role involves managing a team of Network Architects and Engineers (via a MSP) coordinating with other IT departments IT Security and implementing best practices for network management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership and Management Responsibilities

Recruitment and Retention :

Recruitment of IT personnel
Coordination with HR with recruitment activities including interviews job offers negotiations etc.
Adhere to local or remote HR or plant policies and procedures

Employee and Team Development:

Participate in 360 review plans for peers and Sr. Management
Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals
Support Business Requirement by allocation of resource and provide the reference for IT in Company investment for new business or new projects. Maintain a thorough knowledge and indepth field experience regarding emerging or job technologies required fulfilling the job this could include formal or self paced professional development. Participate in the exchange of ideas and information within the department
Coaching and Mentoring of staff

Performance Management:

Performance management Preparation and delivery of Performance Reviews Personnel Development Plans Training plans Terminations Turnover Succession Planning Reward and Recognition programs etc
Perform Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery to meet those requirements
Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics results against project timelines training documentation attendance records knowledge of operational goals and responsibilities personal development goals.)
Solicit ongoing feedback from designated managers supervisors peers and team members on team members contribution to the team. Provide ongoing coaching and counseling to team members based on feedback.
Establish new measurement systems if/where possible
Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery to meet those requirements. Analyze and report on your trends for site or area or areas under your reporting structure
IT Scorecard and Performance Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery to meet Customer SLAs requirements
Communication:

Ask questions; encourage input from team members
Provide regular updates to appropriate managers
Interface with Regional staff and related projects
Confer with reporting manager on complex or unusual situations
Maintain a thorough knowledge and indepth field experience regarding emerging or job technologies required to fulfill the job this could include formal or self paced professional development. Participate in the exchange of ideas and information within the department
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information whether internal to Jabil or customer specific
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field

Business Strategy and Direction:

Attend Cross regional meetings and strategy events
Understand and embrace the business and IT strategic direction
Define develop and implement a department strategy which contributes to the business strategic direction
Develop and communicate an understanding of the business strategy as it pertains to the department
Understand and communicate business strategy and develop application & technical infrastructure to support this strategy
Deliver IT services in line with business requirements

Forecast Development and Accuracy/Cost Management:

Financial Management / Cost Center Management; forecasting of costs and management of IT financials for your IT cost center including variance analysis. Management of Assets Capital Costs Prepare ROI related documentation and Business Cases. Prepare and Analyze financial data and results. Create action plans as needed
Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks elimination of nonvalue added processes or complete reengineering of processes and systems.

Technical Management Responsibilities:

Direct Management of Architects and responsible for the Managed Service Provider
Set direction in consultation with IT senior management to Regional Staff
Management and Participation of Acquisition related duties within the region
Management and Participation of Greenfield related duties within the region
Pursue implement and enhance Best Practice to drive operational excellence in area of responsibility
Quality Assurance of service within IT for site or area or areas reporting to you. Analyze results create improvement plans and measure improvement.
Ensure 100% adherence to all company policies and procedures.
Serve as escalation point for IT issues.
Ability to work effectively under pressure with constantly changing priorities and deadlines.
To be dependable and conscientious in all work performed.
Comply and follow all procedures within the company security policy.
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
May perform other duties and responsibilities as assigned.

Network Operations:
Oversee the daily operations of the global network infrastructure including LAN WAN SDWAN and voice.
Ensure network availability performance and security across all locations.
Implement and maintain network monitoring and management tools.

Incident and Problem Management:
Manage network incidents and ensure timely resolution.
Conduct root cause analysis for network issues and implement corrective actions.
Develop and maintain incident response plans and procedures.

Project Management:
Plan and execute networkrelated projects including upgrades expansions and new implementations.
Coordinate with other IT departments and external vendors to ensure successful project delivery.
Manage project budgets and timelines.

Compliance and Security:
Ensure compliance with industry standards and regulatory requirements.
Implement and maintain network security measures to protect against cyber threats.
Participate in regular security assessments and audits.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

Strong Technical skills and/or Strategic Skills
Strong Analytical skills and Quality Standards
Commitment to Customer Service
Proven success in Project Management of global related projects
Ability to participate in projects to ensure global readiness
Experience in ensuring processes/people are in place to support regional and global areas of responsibility
Strong knowledge of Licensing and Contracts
Excellent leadership communication and problemsolving skills.
Proficiency in use of personal computers Microsoft Office products (Excel Word and PowerPoint) and email skills required.


EDUCATION & EXPERIENCE REQUIREMENTS

Bachelors degree required. Preferred degree in Computer Science or Management Information Systems.
Minimum of 8 or more years workrelated experience required in Jabil IT position or equivalent external work experience including at least 5 years experience in a supervisory or management role.
Or a combination of education experience and/or training.

Strong knowledge of network protocols routing switching and firewall technologies.
Experience with network monitoring and management tools.
Ability to work in a fastpaced global environment and manage multiple priorities.

The pay range for this role is $135700 $244300. Jobrelated nondiscriminatory factors used to determine the actual offered rate include qualifications and experience geographic location education external market data and consideration of internal equity. The anticipated close date of this job requisition is: June 20 2025.

As part of the total rewards package this position is eligible for a shortterm incentive based on performance. In addition Jabil offers benefits to enhance your health wealth and resilient self. These include medical dental and vision insurance plans; paid time off accruing at a rate of 3.07 hours during your first year of employment; 4 weeks of paid parental leave; in 2025 11 companypaid holidays (9 fixed holidays and 2 optional floating holidays) subject to change yearly; 401(k) retirement plan; and employee stock purchase plan.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a email address; direct phone call from a member of the Jabil team; or direct email with a email address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via email. If you believe you are a victim of identity theft contact the Federal Bureau of Investigations internet crime hotline () the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an email to or callingwith the nature of your request and contact information. Please do not direct any other general employment related questions to this email or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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