DescriptionLead client relations in Fund Accounting at J.P. Morgan ensuring seamless service delivery and excellence in client support!
As a Fund Accounting Associate in the Fund Accounting Operations Service Delivery Team you will take a lead role as a client facing contact supporting the Fund Accounting Teams that support our day to day service delivery to clients.
Job responsibilities
- Is a point of contact for a significant client or multiple key clients within Fund Accounting
- Build a stable relationship with the client to support key interactions and seamless escalation
- Represent across client driven and regulatory change discussions for Fund Accounting
- Work with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our clients
- Work closely with change and onboarding colleagues to ensure smooth transition of new products/fund onboarding
- Ensure the service quality that is delivered to clients is of an excellent standard
- Participate and lead where necessary in Fund Accounting service reviews with the client
- Serves as the primary point of contact for escalating issues providing service updates and delivering progress reports to the client
- Maintain an open and interactive relationship with internal partners including Client Services Custody and Transfer Agency
- Support the Fund Accounting Teams in offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement
- Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the client
Required qualifications capabilities and skills
- Fund Accounting experience
- Excellent client facing skills
- Experience as a subject matter expert in Fund Accounting
- Ability to deliver timely and accurate client vendor and thirdparty reporting
- Ability to drive team fast board meetings
- Knowledge of regulatory requirements related to Fund Accounting
Required Experience:
IC