Swedish-speaking Customer Service agent to Cyprus

Job Description

Are you Swedish speaking thrives in a Customer Support environment are fast and efficient and perhaps also love to work in the sun 300 days a year Well keep reading!

Meet the client

Their aim is to be the world leader in gaming entertainment by providing their customers with the most entertaining and trustworthy experience possible while also reinventing the gambling industry. They are home to more than 30 wellknown brands and they are committed to longterm development and sustainability and they are trying to revolutionize our industry for the benefit of their players themselves and the entertainment industry as a whole.

Job Description

As a Customer Support Representative you will interact with customers and assist them with their inquiries. You would be representing the company thus you must possess a vibrant and responsible character as well as the capacity to work in shifts.

Your Responsibilities

Effectively communicating with customers in their designated language.

A high emphasis on quality with particular attention to detail and accuracy.

Providing an outstanding client experience and resolving issues on first contact.

Resolve product and service issues by clarifying customer complaints determining the origin of issues identifying and explaining the best course of action and following up to assure resolution.

Responding to client inquiries via chat andEmail in a timely and professional way.

Escalating requests where needed.

Thoroughly investigating player concerns.

Promoting a Safer Gaming philosophy.

Staying UpToDate on rules processes and licencing needs.

Contributing to collective effort by achieving necessary results

Go above and beyond when engaging customers

Taking part in the Onboarding Programs.

What we are looking for:

English fluency and native level of Swedish

Proven customer service experience is welcomed but not mandatory since the company provides comprehensive inhouse training.

Strong communication/public relations along with active listening skills required.

Customer orientation and the ability to adapt and respond to diverse sorts of characters

Proficiency working on computers and touch typing are required.

Ability to perform under pressure

Accountability and conscientiousness

Whats in it for YOU

Youll be joining an excellent work environment where youre valued and rewarded. Enjoy an attractive salary package complemented by a monthly incentive bonus and monetary vouchers on birthdays and other special occasions. Take advantage of a fully equipped kitchen and a vibrant inhouse entertaining space. Youll also have the option to enrol in the companys medical insurance and pension plans. On top of that enjoy exciting company activities such as monthly lunches corporate gatherings team competitions an intercompany football team and more. Most importantly youll have the opportunity to grow professionally within one of the worlds largest iGaming organisations.

Relocation Perks:

Flights transportation and free accommodation for 2 weeks

Monthly rent allowance

Medical insurance

We will help you with all practical matters such as finding suitable housing to get you a great start in Cyprus!

What its like to work at the company

They believe that people come first and their familyoriented global culture is what drives them. They care about their employees and make certain that they have access to the most relevant and helpful tools and benefits.

Benefits of living and working in Cyprus

Fantastic Cypriot weather 350 days of sunshine a year

Advantageous tax rates 0% income tax up to 19000 / year

EU member state Direct flights from the majority of EU cities

English is widely spoken

Plenty of fresh air with low pollution levels

Peaceful society with low crime rates

Stunning beaches and natural scenery and incredible history

Large expat community

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic speaking talents with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.