988 Program Coordinator
988 Program Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
211 Big Bend operates Helpline 211 the Florida HIV/AIDS Hotline and the Family Health Line. In addition the agency answers calls for the 988 Suicide & Crisis Lifeline Florida Veterans Support Line (MyFLVet) and other organizations that contract with 211 Big Bend for hotline services. Help Me Grow (HMG) is an agency program that is designed to identify children eight and younger atrisk for developmental or behavioral challenges and connect them with communitybased programs for health and developmental services. Volunteer and paid hotline Counselors provide callers with free confidential counseling crisis intervention information and referrals.
The 988 Program Coordinator is responsible for managing all Hotline Counselor II positions. Duties include assisting with contact center training conducting evaluations and supervision of staff working with the AM/PM supervisors to create schedules for the Hotline Counselor II positions managing staff assignments (e.g. followup feedback and advocacy) monitoring of phone system and answering hotlines during staff shortages. Work hours will be scheduled primarily Monday through Friday. Weekend or evening work will be required. In times of community emergencies the agency provides services that may require agency staff to be available for extended shifts providing phone coverage and/or other functions needed to continue operations. Because Helpline 211 and 988 Suicide & Crisis Lifeline are operated 24/7 including holidays the 988 Program Coordinator may be required to work on some holidays.
Requirements
- Hotline experience required
- BA/BS degree in psychology social work or related field preferred or two years experience as a Hotline Counselor at 211 Big Bend
- Applicants who have successfully completed 211 Big Bend Hotline Counselor Training Florida HIV/AIDS Hotline Counselor Training Family Health Line Training and Shift Supervisor Training and have 200 hours of hotline experience are preferred
- Must be able to work eight or more hours consecutively.
- Proficient in typing and computer navigation
- Proper telephone etiquette
- Independent decisionmaking ability
- Ability to maintain a calm and sensitive demeanor
- Active listening and assessment skills
- Critical thinking with solution focused approach
- Ability to work independently as well as part of a team
- Fluent in English (including speaking writing and comprehending). This includes the ability to establish a relationship with callers identify their problems reflect their feelings and explore their alternatives.
Benefits
Position Type: Salaried fulltime
Starting Salary: $55000/year
Benefits: Individual health insurance vision and dental plans 100% paid by employer 160 hours annually of PTO (accrues based on years of service up to 240 hours annually) 12 paid holidays per year 403b retirement plan with 3% employer contribution after one year of employment
Line of Authority: Reports to the Director of Hotline Programs
To Apply: Please also send your cover letter and resume to Candidates who do not submit a cover letter will not be considered for this position.
Required Experience:
IC
Employment Type
Full-Time
