Customer Service Representative
Customer Service Representative
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Job Description
Overview
Customer Service Representative
NonExempt
Salary: $43000$45000 year
Scope of Position:
Greet and assist jobseekers employers and NWPA Job Connect visitors.
Provide administrative support to staff and customers in need of PA CareerLink services.
Responsibilities
Essential Functions:
Work with all customers in Career Resource Centers
Welcome visitors in a prompt and friendly manner
Direct visitors to the appropriate area services or staff
Provide information regarding all PA CareerLink partners in a knowledgeable and
pleasant manner
Direct visitors to available onsite partners and resources as appropriate
Verify and assist jobseekers with PA CareerLink account registration
Responsible for tracking foot traffic as it pertains to unemployment inquiries
appointments workshops and recruitment events
Help coordinate monthly activity calendars room assignments and space requests
Retrieve login information for individuals to access the PA CareerLink website
Input jobseeker and employer service activities in the system of record on a daily basis
Support staff in the collection and verification of program requirements and documentation
Assist with calling jobseekers and reminding them of upcoming recruitment events and
job fairs
Identify local partners and programs and refer customers appropriately
Other opportunities as available
Qualifications
Education and Experience Requirements:
Excellent communication and interpersonal skills
Customer service experience required
Experience in answering inquiries in a courteous efficient and professional manner
A valid drivers license & clean driving record required
Required Experience:
Unclear Seniority
Employment Type
Full-Time
