IT Help Desk Specialist - Onsite (Montpelier, VT)-Locals only
IT Help Desk Specialist - Onsite (Montpelier, VT)-Locals only
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
IT Help Desk Specialist
Long Term Contract
Need Overall 8Years of experience
3 References from the recent projects is must.
- Strong proficiency in Help Desk and Call Center operations
- Advanced skills in PC and network troubleshooting
- Thorough knowledge of help desk software and ticketing systems
- Familiarity with user support processes for enterprise applications
- Ability to troubleshoot analyze and resolve issues independently
- Knowledge of system interfaces and technical documentation
- Strong written and verbal communication skills
- Experience in providing internal and external customer support
- Ability to interpret and apply organizational policies and procedures
- Working knowledge of training delivery and user guidance
- Understanding of public sector or government communication practices
- Strong proficiency in training principles and user onboarding best practices
- Experience in public relations or stakeholder communication within a government or enterprise setting
- Familiarity with EProcurement platforms (e.g. Ivalua or similar systems)
- Proven ability to provide Tier 1/Tier 2 technical support in a fastpaced environment
- Experience supporting system golives and postimplementation user support
- Understanding of state or federal IT support protocols and compliance standards
- Experience working under a Customer Support Manager or similar supervisory structure
- Proficiency in Help Desk/Call Center operations
- Advanced PC and network troubleshooting
- Experience with ticketing and knowledge base tools
- Independent issue diagnosis and resolution
- Familiarity with system interfaces and integrations
- Strong verbal and written communication
- User training and onboarding support
- Issue documentation and escalation handling
- Public relations and customer interaction skills
- Policy interpretation and application
- Independent decisionmaking and judgment
- Team collaboration and relationship building
About Zirlen
Required Experience:
Unclear Seniority
Employment Type
Full-Time
