Bilingual Spanish - English Call Center Customer Service Representative
Bilingual Spanish - English Call Center Customer Service Representative
Posted on :
14-05-2025
Employer Active
1 Vacancy
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Job Description
Call Center Customer Service Representative Bilingual Spanish English
Magnum Insurance AgencyDes Plaines IL
Magnum Insurance AgencyDes Plaines IL
Hourly rate offered $17 $18 per hour plus bonus package
Magnum Insurance Agency is looking a friendly and hardworking customer service associates SALES ORIENTED to join our growing team. This position is responsible for receive inbound calls from existing and potential customers to offer a variety of services and provide quality of service.
Candidates should have an outgoing and positive demeanor a motivated energetic work ethic and have a track record of working well with others in a team environment.
Responsibilities:
- Identify customer questions complaints concerns and overall needs
- Take payments over the phone provide CS if need it.
- Redirect customers to appropriate departments and teams when appropriate
- Maintain professional relationships with customers through ongoing excellent customer service
- Collaborate with call center team members sales team members and other company departments to ensure overall customer and product satisfaction
- Follow all communication procedures policies and guidelines during every customer interaction
- Perform duties and responsibilities with our customers satisfaction as your number one priority
Qualifications
- Customer service experience sales orientedpreferred.
- Bilingual Spanish English
- Excellent interpersonal communication skills
- Strong phone skills i.e. diction active listening
- Ability to communicate and interact with a variety of people both externally with customers and internally with company team members and other departments
- Outgoing friendly compassionate personality
Benefits include:
- Paid Training
- Bonus package
- Medical Plan
- Dental Plan
- Vision Plan
- Flexible schedule
- Personal and sick days paid
- ShortTerm and LongTerm Disability Plan
- Company Paid Life Insurance
- 401(K) plan match
Required Experience:
Unclear Seniority
Employment Type
Hourly
Key Skills
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