Concierge and Social Media Ambassador

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown one thing has remained constant the drive to achieve results by exceeding over 25 years Waterton remains passionate aboutdelivering an incredible Resident Experience which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations coupled with an unwavering commitment to Investor Guest and Resident service excellence. Overall we are a collection of people who strive daily to find the good and leave it better.

We are looking for a talented Community Concierge and Social Media Ambassador to join our team!

Waterton is currently seeking an energetic enthusiastic Community Concierge and Social Media Ambassador! As the Concierge you will be the lead for social media and digital experience for the community and display consistent involvement in social media and marketing efforts. You will also act as the Community Concierge establishing and maintaining good relations with residents prospective residents all customers and coworkers. In the role of Concierge you will plan and execute all resident activities (multiple per week). Activities and engagement opportunities must drive a sense of community for the residents of the property and add value to their residency. Communicate in a courteous and professional manner at all all you will have a passion for exceeding resident expectations and providing exceptional customer service.

Your Impact and Job Responsibilities:

• Follow/Post to social pages (Instagram Facebook and Google Business Profile) at least 10x per week through the JTurner dashboard or through social media apps. Ensure each site is hitting all social and reputation benchmarks (i.e. minimum 4.0 google rating).
• Encourage residents tours prospects (and other team members) to follow us on social media.
• Attend social and reputation management workshops hosted by the Marketing Team.
• Jump into Instagram Stories and Reels to show your followers some of the onsite happenings.
• Ensure at least two weekly resident events are planned and promoted to residents working in tandem with the GM and Tower Managers and photos from the event are posted to social.
• Use resident activities to drive positive reviews of the community on Google and other platforms.
• Provide community information and outstanding customer service to residents in person via phone and via email.
• Follow up with residents following satisfaction surveys to promote further resident satisfaction.
• Compliance: You will adhere to all local and state laws including all laws governing Fair Housing. You will comply with all applicable ADA (Americans with Disabilities Act) and Section 504 (FHAA) regulations.

What youll bring Desired Skills and Experience:

• Youve been there done that. Our ideal candidate has a minimum of one (1) year of social media background or customer service experience.
• You have some credentials. We require a High School Diploma or equivalent. If required by state law a real estate license may be required.
• Youre a great communicator. You easily manage relationships and build rapport with others. You have good presence when speaking to customers investors and residents alike. You are organized and also excel at administrative tasks.
• Youre energetic. You are a friendly gogetter who wants to help all of your customers find their perfect new home.
• Youre very tech savvy. Youd consider yourself an advanced user of all social media platforms Microsoft Word and Outlook and learn new programs and processes easily.
• Youre flexible. Evenings weekends and/or holidays may be required.

At Waterton we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:

• Competitive hourly compensation leasing bonuses and incentive program participation
• Full suite of benefits including Medical Dental Life Disability and even pet insurance
• 401K match
• Generous paid time off volunteer time off and paid holidays
• Industry leading 12 weeks paid parental leave
• A commitment to lifelong learning through learning plans that include internal and external trainings as well as consideration for tuition reimbursement
• Commitment to job and career advancement

Typical Base Pay Range: $18.00 $23.00 per hour plus bonus program participation

** Must be a fulltime associate to be eligible for benefits **

Waterton welcomes all.

Waterton is an equal opportunity applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Waterton will consider for employment qualified applicants with arrest and conviction records.