Team Leader - Inside Sales

About CleanHarbors

Clean Harbors Inc. () is a NYSE listed US based $5.2 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim who today remains the companys Chairman and CEO.

Everywhere industry meets environment Clean Harbors is onsite providing premier environmental energy and industrial services. Clean Harbors employs a dedicated workforce of 18000 employees and has over 450 service locations across the U.S. Canada and Mexico. Beyond addressing the environmental needs of its more than 300000 customers the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico the anthrax attacks in New York the 2015 avian flu outbreak that devastated the poultry industry Hurricanes Katrina Rita and Sandy and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cuttingedge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance HR Procurement IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Our Vision

Our Vision To be recognized as the premier provider of environmental and industrial services

Job Overview:

The Inside Sales Leader is responsible for leading a team of Inside Sales Associates (ISAMs) to drive account growth manage customer relationships and ensure efficient sales pipeline management. This role requires strong leadership stakeholder management and the ability to coach and develop team members. The Team Leader will collaborate with branches field representatives and internal teams to align sales strategies drive sales campaigns and improve overall team performance. Additionally the Team Leader will own the budget for the respective region and territories manage Accounts Receivable (AR) due on accounts and analyze performance including corrective actions for lost accounts or underperformance. The role also requires strong technical sales skills to effectively communicate and sell complex products/services to customers

Roles And Responsibilities

• Team Leadership & Performance Management:
  o Lead mentor and develop a team of Inside Sales Associates ensuring they meet sales targets maintain strong customer relationships and adhere to company standards.
  o Set clear expectations for team performance implementing corrective actions and training initiatives to drive both individual and team success.
  o Foster a collaborative and highperforming culture providing regular feedback coaching and mentoring.
  o Conduct performance evaluations and identify growth opportunities for team members through structured development programs.
• Driving Sales Campaigns: Lead and execute sales campaigns within the assigned region collaborating with the team to implement strategies that drive revenue and growth.
• Account & Pipeline Management: Oversee and support the team in managing assigned accounts ensuring that each account is touched quarterly for relationshipbuilding and account growth.
• AR Management: Ensure proper followup and management of Accounts Receivable (AR) due on accounts coordinating with the finance team to resolve payment issues promptly.
• Stakeholder Collaboration: Act as the key liaison between the inside sales team branches and field representatives ensuring alignment of sales strategies and optimizing customer engagement.
• CustomerCentric Approach: Guide the team to provide exceptional service foster longterm relationships with customers and proactively address their evolving needs. Ability to handle customer escalations and resolve conflicts in a calm professional manner.
• Lost Reason Analysis & Corrective Actions: Analyze lost sales or account closures identify key reasons for losses and implement corrective actions to improve retention reduce churn and enhance conversion rates.
• Process Improvement & Strategy Execution: Identify opportunities for process improvement introduce best practices and ensure the execution of sales strategies to achieve team and organizational goals.
• Project Participation: Actively engage in crossfunctional projects that contribute to team performance improvements and alignment with business objectives.
• CRM & Reporting: Ensure accurate tracking of sales activities customer interactions and team progress through CRM tools providing regular updates and performance reports to leadership.
• Technical Sales Skills: Demonstrate a strong understanding of the technical aspects of products/services and communicate them effectively to customers. Provide insights into how the products/services can meet specific customer needs and solve challenges. Collaborate with technical teams for product demonstrations customized solutions and resolving complex customer queries.
• Conflict Resolution & ProblemSolving: Strong problemsolving skills to address challenges effectively and provide actionable solutions both for the team and customers.

Skills Required:

• Proven experience in inside sales account management or business development.
• Strong leadership and team management skills with the ability to coach and motivate a diverse team.
• Excellent communication and stakeholder management skills with the ability to influence and collaborate effectively.
• Ability to drive and manage sales campaigns aligning with overall business objectives.
• Experience in performance management including identifying areas of improvement and implementing corrective actions.
• Proficiency in CRM software and MS Office.
• Ability to work in a fastpaced targetdriven environment.
• Strong problemsolving abilities and a customerfocused mindset.
• Knowledge of environmental science and waste management is a plus.
• Strong technical sales skills and understanding of the products/services being sold.
• High integrity strong work ethic and resultsdriven approach.

Qualifications & Skills:

• Bachelors degree or equivalent experience in sales or a related field.