Hiring Product Process Trainer with NBFC company at Kurla
Hiring Product Process Trainer with NBFC company at Kurla
Posted on :
14-05-2025
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1 Vacancy
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Job Description
Job Description:
Looking for a training specialist to design and deliver training programs for contact center teams.
Key Responsibilities:
- Train new and existing agents on systems call handling and processes
- Coach on customer service issue resolution and improving customer satisfaction.
- Identify skill gaps and provide regular feedback through coaching and audits.
- Track training effectiveness using key performance metrics.
- Coordinate with Operations and Quality teams to align training with business goals.
- Strong communication and presentation skills.
- Good knowledge of MS Office and training tools.
- Experience in NBFC/BFSI preferred.
Other details
- Work Timings : 09:30 to 06:30
- Work Days 5 days (Monday to Friday) & Alternate Saturdays
- Communication LevelGood English (Spoken/Written)
- The candidate should have experience working in NBFC/BFSI/Financial contact center. If theyre from other industry they must still understand how the finance industry works.
- The base work location is Kurla but the candidate will need to travel to Chandivali and Rabale 2 times during the week
- The Chandivali office handles both inbound and outbound center while Rabale handles outbound center.
- 2 rounds of interviews
- Payroll Company Talisman HR Solutions Pvt Limited Off role opportunity renewed every year
Interested can share updated CV on
Employment Type
Full-Time
Key Skills
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